Shelter Case Manager

CAREER OPPORTUNITY

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services shelter and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right.

Why Our Team Chooses Us:

• I work here because I believe in our mission and it actually guides our work. The people who work here are incredibly passionate smart fierce and advocate for the people we serve.

• Sam Program Manager 5 years

• I work at Agate to give strength to people who might not believe in themselves now. To help build confidence and to help establish a community for our clients. After that housing can begin which Im thankful I can help with.

• Jackson Welcome Center Advocate 2 years

• I work at Agate Housing and Services because I care about helping people get back on their feet. We focus on person-centered care which means really listening to each persons needs and supporting them in a way that makes sense for them. Im proud to be part of a team thats working to end homelessness with compassion and respect for everyone.

• Evie Housing Program Manager 3 years

Our Values:

• Integrity: Always doing whats right even when its not easy or popular.

• Equity: Challenging unfair systems and making changes that better support those most affected by homelessness and hunger.

• Humanity: Recognizing how these issues affect everyone building trust and forming strong relationships by understanding peoples needs.

• Creativity: Finding new and original ways to meet the communitys needs.

Benefits of working with us include:

• 6.15 hours of PTO accrued each pay period (160 hours of PTO your first year)

• 11 Floating holidays per year (Prorated based on hire date)

• Medica/Kavira insurance

• $0 cost plans available

• Employer-paid Dental and Life Insurance

• Flex Spending and Health Savings Account

• Free Employee Assistance Program

• Retirement plan

• Referral Bonus Program

Shelter Case Manager

Position Overview:

The Outreach and Shelter Department serves single adults through our emergency response programs. Our programs include Shelter Street Outreach and the Welcome Center. Through these programs we often encounter individuals along the broad spectrum of homelessness from recently homeless to chronically homeless individuals. The goal in each of these programs is to build rapport and assist in connecting individuals to stabilize their housing and achieving self-sufficiency.

Each Shelter Case Manager carries a caseload of participants at one of Agates two housing-focused shelter program sites. One shelter program is in downtown Minneapolis and primarily serves single adults experiencing homelessness with a focus on partnered adults of all genders. The other shelter program is an innovative new building in the Longfellow neighborhood of Minneapolis that will open in November 2025 serving single adults based on community needs.

Primary tasks in this role are completing housing assessments (typically through Coordinated Entry) supporting participants in connecting with housing opportunities and employing creative problem-solving to remove barriers to housing. In addition to maintaining a caseload the position includes completing tasks related to daily shelter operations and hospitality. Typical Shelter Case Manager shifts are 8:00a-4:00p and 12:00p-8:00p. This position requires daytime weekend and occasional overnight availability along with schedule flexibility to ensure participants needs are met.

Additional responsibilities include representing Agate Housing and Services at meetings administrative work related to the shelter working closely with volunteers some light building maintenance and housekeeping duties when necessary.

Position Responsibilities:

Advocacy/Case Management Duties

• Assist participants to identify and set goals related to securing and maintaining housing and assist participants to make progress on self-identified goals using housing first and harm reduction models.

• Complete housing need assessments and referrals according to Hennepin County Coordinated Entry System guidelines and procedures.

• Assist participants to meet programmatic benchmarks such as obtaining IDs applying for and securing eligible benefits establishing savings plans and applying for housing according to individual participants need preference and eligibility.

• Connect program participants to appropriate services and providers.

• Complete accurate case notes data collection and weekly reporting for assigned participants through online databases including HMIS.

• Demonstrate appropriate professional boundaries with participants and colleagues.

• Represent Agate to the community including at neighborhood or county meetings.

Operations Duties & Hospitality

• Serve as the first point of contact for guests staff and visitors-offering an affirming professional and trauma-informed welcome.

• Respond to voicemails emails and other communication promptly.

• Assist with volunteer and donor check-ins in coordination with the External Relations team.

• Engage with volunteers to make sure their experience is positive.

• Ensure daily program routines and procedures including meal service occur at scheduled times.

• Perform housekeeping and light maintenance tasks as needed and appropriate. Make sure the office and program spaces are kept tidy.

• Support food service including putting meals out coordinating the delivery of meals and supporting volunteers who come onsite to provide food or meals.

Administrative Duties & Documentation

• Facilitate collection and maintenance of required daily shelter documentation including intakes bed assignments data collection and input into online databases and logbook entries.

• Attend meetings with housing and support services organizations and skills training as needed.

• Create and maintain participant files case notes and other supporting documentation following agency policies and procedures.

• Actively participate in regularly scheduled staff meetings and supervisory one-to-one meetings.

• Understand and adhere to mandated reporting responsibilities.

• Other job duties as assigned.

Required Qualifications:

• Lift up to 50 pounds occasionally and 20 pounds routinely.

• Have experience with Microsoft Office products; and

• Pass background check.

In addition successful applicants will embrace the following perspective skills and abilities:

• Commitment to Agate Housing and Services values and mission of ending homelessness and relieving hunger through action and advocacy.

• Commitment to working towards an anti-racist culture both within Agate Housing and Services and the broader community.

• Hold the belief that every household can achieve housing stability.

• Commitment to harm reduction and housing first philosophies.

• Work respectfully with participants coworkers and key stakeholders who are diverse with respect to race ethnicity gender identity sexual orientation socio-economic status and religion.

• Ability to establish rapport quickly with people experiencing a crisis through use of trauma-informed care person-centered care and strengths-based approaches.

• Ability to meet expectations regarding paperwork and documentation through organizational skills a strong attention to detail and the ability to work efficiently and accurately competency and comfort using technology and computers.

Experience that gives applicants the required skills abilities and perspectives listed above are commonly gained through one or more of the following:

• Personal experience with homelessness.

• Experience working interning or volunteering with people experiencing homelessness.

• An Associates Bachelors or Masters degree in a relevant field such as Social Work (with accompanying licensure) Human Services or Family Studies.

Preferred Qualifications:

• Familiarity with Coordinated Entry systems.

• Experience with HMIS.

• Knowledge of supportive and low-income housing resources.

• Bilingual skills relevant to the individuals we serve (Spanish Hmong Oromo Somali Amharic).

• Experience working in settings with all genders.

We encourage applicants with lived experience to apply. However those that have received services from Agate Housing and Services within the last two years are ineligible for employment.

This position requires use of your own personal vehicle and will require insurance liability coverage of at least one hundred thousand dollars per person and three hundred thousand dollars per occurrence and must have a valid Drivers License and pass a driving record background check.

Union Membership

This position is represented by AFSCME Local 999. As part of this union-represented role employees benefit from collective bargaining rights union representation and other provisions outlined in the Collective Bargaining Agreement.

In accordance with the agreement all employees in union-covered positions are required to contribute through union dues or fair share fees. The current contract does not provide an option to opt out of these contributions.

How to apply

Visit and select the opening for which you wish to apply. Submit your information under Apply Now and you will be directed to the full application where you can upload your resume and cover letter. If you have previously created an account to apply for a position at Agate Housing and Services log in to your account before attempting to apply for another position.

Applications will be accepted until position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please.

Agate Housing and Services is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect. Agate Housing and Services is an equal opportunity employer and encourages applications from people of color indigenous people persons with disabilities and LBGTQ individuals.

Required Experience:

Manager