Field Service Technician

Do you love to travel Passionate about serving as a brand ambassador Feel fulfilled by solving technical challenges Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly finding solutions and exceeding customer expectations.

We offer rewarding challenging opportunities throughout the world across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills we want to talk to you.

Do we have your attention Keep reading.

TechniBlend is looking for a self-starter ambitious Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment service machinery and travel to customer facilities. The goal is to drive service success that improves customer satisfaction maximizes customer retention and increases profitability.

Are you passionate about this work

• Support TechniBlend (OEM) equipment and systems at customer production facilities.
• Diagnose and troubleshoot mechanical electrical and controls technical errors with equipment and determine and execute proper solutions.
• Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers.
• Conduct testing and commissioning of control systems ensuring functionality reliability and safety.
• Perform modifications upgrades and routine maintenance to existing equipment to meet customer needs and requirements.
• Provide best-in-class service with customers and collaborate professionally fellow technical service and engineering personnel.
• Provide training to the customers on equipment operations and maintenance procedures.
• Produce timely accurate and detailed service reports.
• Comprehend customer requirements and make appropriate recommendations and modifications as required.
• Manage field service appointments and customer troubleshooting requests through Salesforce Field Service Lightning.
• Ability to manage travel and expenses through expense management software while following company policies.

Whats in it for you

Theres no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities as a ProMach employee you receive more than just a paycheck. Total compensation includes your salary comprehensive medical/dental programs as well as life insurance a generous paid time off program and a retirement savings plan with a company match. And because we understand the importance of feeling protected there is no waiting period for benefits you are eligible on your first day of employment!

If this sounds like you we want to connect!

• Proven field service and technical service experience and aptitude
• Ability to troubleshoot test repair and service technical equipment
• Ability to work flexible shifts and adapt to changing work schedules
• Willingness to travel up to 70% of the time (primarily domestic / USA)
• Ability to work extended hours and weekends
• Able to effectively organize schedule and carry out work assignments with minimal supervision
• Read and interpret technical manuals blueprints diagrams
• Understanding of the safe operation of hand tools and power equipment
• Effective communication skills verbal as well as written
• Well-developed skills in problem solving and troubleshooting
• Broad technical knowledge of process and/or industrial automation
• Mechanical aptitude and ability to perform mechanical and physical tasks
• Ability to support customers during and after hours on a scheduled basis

ADDITIONAL SKILLS:

• Brewing Food & Beverage processing equipment experience a plus
• Ambitious fun & flexible
• Organized with strong time management skills and a strong work ethic
• Technical curiosity is critical
• High attention to detail

EDUCATION AND EXPERIENCE:

• Requesting (not required) 3 to 5 years of experience in installation industrial maintenance and troubleshooting of processing systems preferred.
• Associates or technical degree in engineering or related field required. Prefer higher level education in engineering electronics programming etc.
• Proficient knowledge of mechanical electrical and process systems used in the brewing food & beverage production industry.
• Experience with various control systems and PLCs (Programmable Logic Controllers) especially Rockwell Automation / Allen-Bradley systems.
• Experience with mechanical process equipment such as pumps valves meters and other components.
• Computer knowledge: Microsoft Office Excel and Word Salesforce Syteline

Pro Mach Inc. was named to the Inc. 5000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products enter new markets expand our global presence and actively acquire new capabilities.

We have the rewards opportunities and the market strength of a large organization combined with the entrepreneurial culture of a small fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

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ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#TEC #INTEC

Required Experience:

IC