IT Technician - Financial Services

IT Technician - Based in Cheltenham

About Attivo:

Attivo are Lifestyle Financial Planners.

Were a privately owned company. We prefer it that way. It means were free to do what we feel is best for our clients and our people. Our work is all about ourclients. We pride ourselves on being completely transparent open and honest an approach that builds trust with our clients and inspires their financial confidence.

Our experienced highly qualified financial specialists and expert support teams are committed to delivering more for all our clients. Our independent status and unique approach to understanding our clients their preferences and their motivation sets us apart. We will build and provide ongoing support for a bespoke financial plan aimed at fulfilment of our clients lifestyle needs.

Whether youre a private client ora business accessing our corporate services you can rely on a clear consistent service from your Financial Planner and from our experienced teams.

About the role:

As an IT Technician you will be responsible for supporting stakeholders across the business to ensure queries are responded to in a timely manner. You will be working alongside our existing IT Technician the successful candidate will be proving first and second line support and ensuring the smooth running of the IT function.

As a business we fully support hybrid working and have both working from home and flexible working policies. For this particular role we would expect the candidate to be based at our Cheltenham Head Office 4 days per week. Cheltenham is ideally located for candidates commuting from across Gloucestershire Worcestershire Oxfordshire and Bristol.

About you:

You are a proactive and dedicated IT Technician who consistently delivers excellent customer service. You will be experienced in providing first and second line support with a strong technical understanding of Windows 10/11 Office 365 Active Directory and Group Policy.

Your expertise withtheMicrosoft toolset should includeOffice 365 EntraIntuneSharePoint Teams and OneDrive enablingyou to support users effectively and enhance system this role you will manage and develop our helpdesk system handlingday to day support requestssoftware/hardwareinstallations Windowsmachine builds mobile device managementwhile alsoensuringIT securityis adhered toacross all platforms.

Youll collaborate closely with ourinternal 3rdline support and 3rdparty supportto ensure timely resolution of technical supportuserswhile alsocreatingvaluabledocumentation for the team and business. We valuesomeone witha positive attitudetheirreliability andcapabilityto thrive under pressure. You willrequirestrong communication skillsand a willingness to continuously learn and progress in your role is essential.

Attivo regularlyacquire businesses from across the UKandconsequentlytherewill be a requirement for you to attend new office locations to support and setup the new space on an ad-hoc basis. Due to this needapplicantswitha full UK driving licenceare preferred.

Key Responsibilities include:

• Provide 1st/2nd line IT support to the business
• Managing and maintaining the security of endpoint devices
• Maintain an up to date record of all company assets
• Managing the technical needs of the joiner and leaver processes
• Ensure smooth day to day operations of IT Core Systems
• Ensure daily backup checks of core systems are successful
• Making technical recommendations to improve our systems and processes
• Educating staff on best practices through inductions and documentation
• Providing assistance with IT Transformation andtechnical projects
• Installing and maintaining all IT hardware and software for the business

Essential skills and experience

• Solid understanding of Microsoft Office 365 Entra Intune SharePoint Teams and OneDrive
• Technical knowledge of Windows 10/11 O365and Azure
• First and second line support experience
• Experience of working under pressure
• Ability to communicate effectively both verbally and written
• Relevant technical competence
  
• Willing to progress in role and take courses/exams as appropriate

Desirable skills and experience

• 
  IT qualifications
• 
  Knowledge of working in Financial Services environment
• Relevant IT qualifications
• ITIL Trained
• Apple IOS
• Azure
• Knowledge of working in Financial Services environment

Salary and benefits

Up to 30000 depending on experience.

Attivo also offers:

• Non-contributory Pension Scheme

• Private Medical Insurance
• Cashplan
• Income Protection
• Critical Illness
  
• Death in Service
  
• Parking allowance
• Generous holiday allowance rising with length of service
• Work from home and flexible working available
  
• Excellent culture promoting employee wellbeing and engagement.

Recruitment Policy

Attivo is committed to being an Equal Opportunities employer. If you require reasonable adjustments at any stage of the recruitment process please let us know and we will endeavour to make the process as accessible and as fair as possible.
Please be aware that any offer of employment will be subject to satisfactory completion of pre-employment vetting as outlined by the Financial Conduct Authority (FCA) . This may include but not limited to adverse financial history criminal records UK directorship and disqualifications check.
Attivo do not use recruitment agencies and we respectfully ask that agencies do not contact us in regard to posts advertised on this site.


Please visit our website to view our full privacy policy for prospective employees.

Required Experience:

IC