D365 CRM Competency Lead
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
| Job Role: D365 CRM Competency Lead Skills and Experience 1. 1214 years of total experience in CRM with 6 years specifically in D365 (CE). 2. Deep expertise in Dynamics 365 Customer Engagement (CE) modules: Sales Customer Service Marketing Field Service and Project Operations. 3. Familiarity with Dynamics 365 Finance & Operations (F&O) is a strong plus. 4. Proven experience in Power Platform (Power Apps Power Automate Power BI) and Dataverse with knowledge of integrations using Azure services and Logic Apps. 5. Knowledge on building and configuring CRM forms views dashboards and workflows. 6. Understanding of CRM API REST/ODATA and SOAP endpoints 7. Experience SQL Server JavaScript and C# 8. Experience with Dynamics CRM SDK & Microsoft SharePoint and Business Intelligence a plus. 9. At least 5 Microsoft certifications including Dynamics 365 Solution Architect Expert Functional Consultant Associate and/or Power Platform Architect. 10. Experience in leading complex solutioning efforts for large Dynamics 365 transformation and modernization programs. 11. Strong presales solutioning skills including proposal creation estimation and architecture blueprinting. 12. Demonstrated success in mentoring practice development and community leadership within the D365 space. 13. Excellent communication and stakeholder management skills with the ability to engage C-level clients. 14. Strong team leadership and strategic planning abilities with a proven track record of growing CRM practices. Responsibilities 1. Develop and lead the Microsoft Dynamics 365 competency strategy defining technical and functional skill tracks across CE 2. Drive thought leadership in D365 proposals solution design and digital transformation initiatives. 3. Serve as a technical escalation point for delivery teams during critical issues escalations and solution design discussions. 4. Formulate and drive certification plans training paths and skill-building initiatives across the team. 5. Establish competency KPIs track benefits realization and support business case development for internal and external initiatives. 6. Represent the organization in Microsoft partner programs MVP communities and key industry events. 7. Lead innovation efforts by conceptualizing accelerators reusable frameworks and demo assets leveraging D365 and Power Platform. 8. Stay abreast of market trends D365 roadmap updates and ensure alignment of competency strategy with industry best practices. 9. Collaborate with sales delivery and marketing teams to support go-to-market initiatives and client pitches. 10. Ensure team certifications and specializations align with Microsoft Partner Network (MPN) requirements and partnership tier goals. |
Key Skills
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- Customer Service
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- ACCA
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About Company
Inside every Virtusan is a spirit defined by the drive to explore new frontiers, an intellectual curiosity, a need to challenge the status quo, and the inspiration to mind the greater good–all while impacting the bottom line. It all adds up to a culture of innovation.
