Office Manager & Customer Advocate

Lawn Doctor Southwest Marietta

Job Location:

Marietta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a dependable and reliable individual to join our team as an Office Manager and Customer advocate. If you are a motivated hard-working and eager to learn please continue reading.

Priority number 1 for every member of our team is providing exceptional customer service to our valued clients. As the Office Manager you will report directly to the business owner with daily responsibilities supporting business operations speaking with customers general administrative support packaging service routes logging daily service entries and updating customer information based on service technician notes and feedback. As a Customer Advocate your daily responsibilities include answering calls speaking with customers and potential customers addressing customer questions providing estimates over the phone and processing customer payments.

The ideal candidate for this position has a positive attitude strong work ethic friendly excellent communication and organizational skills and strong basic computer skills. While training will be provided on our software basic computer skills are a must. Work experience as an office manager or similar is ideal and will set you apart from the other candidates.

Responsibilities and expectations of the Office Manager include:

Takes inbound call from customers and potential customers

Makes outbound calls to follow up on customer satisfaction and estimates

Provides estimates and sells services over the phone and email

Maintains customer data records

Available 9am -5pm Monday through Friday (office hours may be flexible will consider full and part time options)

Minimum skills required to be considered for the position include:

Computer skills; experience with Microsoft (word excel email)

Proficient typing and basic data entry skills

Strong verbal and written communication skills

while not required the ideal candidate will also poses:

Familiarity or working knowledge of the lawn care industry

Customer service experience

Sales experience

Familiarity with Marketing (especially digital marketing)

Creative mindset and ability to turn customer feedback into growth opportunities

If you would like to be a part of a family oriented and dynamic team we are waiting to hear from you!

Compensation: $36000.00 per year

Our Franchisees Need People Like You

Here at Lawn Doctor we have a very simple approach to our workbe safe have fun and change the world one lawn at a time. Its the kind of approach that not surprisingly has led us to the highest customer satisfaction and retention rates in the industry.

Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether youre an experienced lawn care technician or just starting out on your career path all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect while making the local community a little happier. Your work will never go unappreciated.

Since each of our franchises is locally owned youll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors being largely self-directed with little supervision and would like a chance to help make the world a greener place we would love to talk to you.

We appreciate your interest and hope to have you on board a local franchise team as soon as possible.

* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.

Required Experience:

We are looking for a dependable and reliable individual to join our team as an Office Manager and Customer advocate. If you are a motivated hard-working and eager to learn please continue reading.Priority number 1 for every member of our team is providing exceptional customer service to our valued c...