Service Coordinator
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Job Location:
Townsville - Australia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were after a Service Coordinator/Scheduler whos organised proactive and ready to keep our technicians and customers connected.
THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY
Drive efficiency by planning and coordinating Reactive Service Calls (breakdowns) Quoted Works Planned Maintenance and Installation jobs (field service works) keeping technicians productive and customers satisfied as we met their Service Level Agreements.
Key responsibilities will include:
- Coordinate Reactive service calls (breakdowns) Quoted Works Planned Maintenance and Installations keeping schedules technicians and communications on track
- Maximise technician productivity through proactive planning and scheduling
- Monitor technician progress and update ServiceMax (our software system) and customer portals manage revisits and reduce backlog through recovery scheduling
- Support customers with clear communication and timely updates
- Connect Service Sales and Technical Support teams streamline admin tasks and prepare reports
- Manage travel for our technicians when required so they may complete out of town work.
- Review the on-call roster for technicians ensuring coverage 24/7 and close out all call-outs to be ready for invoicing within 24 hours of the call-out.
- Manage technician inventory: maintain stock levels source non-stock items and handle ordering and distribution to branches and contractor network.
- Collaborate with Service Managers to track performance identify training opportunities and document non-standard events.
WE PUT TRUST IN YOU: YOUR SKILLS
The ideal candidate will have experience working with scheduling of a field-based workforce. You will belooking for job security and career longevity and possess the following skills:
- Experience in a customer service or dispatch/scheduling environment
- Strong administrative and coordination skills
- Advanced computer literacy ideally with service software (e.g. ServiceMax)
- Excellent communication and customer etiquette
- Ability to work under pressure and manage competing priorities
- Strong attention to detail and time management skills
- Comfortable working in a fast-paced high-interaction team environment
WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE
Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand but also the world!
- Access to discounted Health Insurance.
- Peer to Peer Recognition via our AAA Nominations and awards
- Wellbeing Committee with pillars focusing on Mental Health Community Engagement Diversity & Inclusion Social & Amenities.
- Empowering Wellness: Every Employee has access to a WhereFit membership accessing discounts for Gym memberships apparel and more!
If you are looking for a role and workplace that matches your ambitions we want to hear from you!
To learn more about us and what we do visit our website:
dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age race colour religion sex sexual orientation gender identity national origin disability Veteran status or other legally protected characteristics.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
The trusted partner for smart and secure access solutions: products, solutions and services for doors, as well as access to buildings and rooms from a single source.
