ServiceNow HR Technology Leader

Build your best future with the Johnson Controls team

As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K medical dental and vision care

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do:

We are looking for a ServiceNow HR Solutions Leader to join our HR Operations team. The ideal candidate will be responsible for using their extensive ServiceNow HR experience to bring new solutions and innovations through our ServiceNow platform and to maximize the impact of the tool and the supporting teams with a focus on HR Operations. The candidate will work with internal fulfiller groups to understand their business requirements and provide solutions that meet their needs. The candidate will also be responsible for developing and maintaining relationships with internal clients. This role will provide a mix of consulting team leadership and hands-on troubleshooting and configuration across the ServiceNow platform at JCI. The role requires extensive experience with and a deep understanding of ServiceNows capabilities.

How you will do it:

• Work with internal clients specifically HR COEs Shared Services Centers and HR Business Partners and HR Continuous Improvement team to understand their business requirements and provide transformative ServiceNow HR solutions that exceed their expectations through constant process improvement and maximization of ServiceNow capabilities.

• Develop and maintain relationships with internal clients globally.

• Develop and implement ServiceNow solutions that improve the back-end agent/fulfiller and front-end user experience and increase efficiency.

• Owning all ServiceNow back-end processes and maximizing the potential of the SN tool on behalf of our HR users/fulfillers.

• Identify and implement process improvements across the organization with a focus on HR operations.

• Oversee the development and maintenance of ServiceNow documentation including technical specifications user guides and training materials.

• Provide technical and configuration expertise across the ServiceNow platform.

• Oversee develop and maintain ServiceNow workflows forms and reports.

• Optimize ServiceNow integrations with other systems identifying potential for additional and updated integrations within the JCI ecosystem.

• Provide train-the-trainer training to internal clients on the ServiceNow platform as needed

• Stay up to date with the latest ServiceNow features and functionality and quickly research potential solutions with ServiceNow consultants

• Stay up to date with ServiceNows latest features and functionality and identify opportunities to leverage them to improve business processes. Participate in ServiceNow community events and forums.

• Collaborate directly with the Digital HR Experience Leader HR Content/AI Chatbot Product Owner HR Technology team and ServiceNow Platform team to share your broad ServiceNow expertise and drive innovative solutions.

• Manage the end-to-end delivery of service now solutions including project planning scoping budgeting resourcing risk management and issue resolution

• Lead and mentor a team of service now developers analysts and testers providing guidance feedback and coaching

• Design and implement best practices standards and methodologies for ServiceNow development testing and deployment

• Communicate and coordinate with the client and other stakeholders throughout the project lifecycle ensuring timely and effective delivery of the solutions

• Lead the creation and maximization of ServiceNow HR dashboarding and reporting (Shared Service Web analytics etc.) based on requirements of HR stakeholders

• Oversee Moveworks application and developer.

What we look for:

• Bachelors degree in Computer Science Human Resources Business Administration or related field.

• 7 years of experience in ServiceNow configuration development and administration.

• 5 Experience with ServiceNow HR Service Delivery Performance Analytics and dashboards/reporting.

• 5 years management experience with teams supporting ServiceNow

• Proven history of leading the delivery of innovative and sustainable solutions for companies with large varied and global employee populations.

• Strong communication and interpersonal skills.

• Ability to work independently as part of a team and leading cross-functional teams (with and without authority) across HR IT Finance and other internal business support functions. This role will lead teams both directly and indirectly.

HIRING SALARY RANGE: $123000 - $165000 (Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual group and corporate performance. This position includes a competitive benefits package. For details please visit the About Us tab on the Johnson Controls Careers site at This is a virtual/remote position considering candidates who reside within the United States

#LI-Remote

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.