IT Field Support Technician â Mobile Device Deployment
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Job Location:
Jamaica, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work hours: 37.5 hours per week. - Please note this will require 100% onsite.
This position is to provide technical support to clients who use computer hardware software telecommunications and technology services as part of their MTA work responsibilities so that the clients can successfully and reliably utilize the technology necessary for them to perform their assigned duties.
This technical support includes but is not limited to the following: desktop computers phones/phone services mobile devices tablets laptops as well as printers and other peripheral devices and accessories software installed software accessed voice and data communications and related central support systems. This position can and will provide seamlessly integrated technical support service to the clients across all these platforms and services. More specify the primary responsibility for this position is to lead the provisioning asset inventory management kitting and distribution of iPhones mobile printers and credit card processing hardware to clients Conductors at LIRR and total 2400 systems will be processed kitted distributed and supported post deployment.
Primary work locations will be in Midtown Manhattan and Jamaica Queens but candidate may be expected to work / report to varying railroad facilities throughout the metropolitan area depending on work assignments. Moving and lifting equipment will be required.
Specialized knowledge includes:
Proven knowledge and familiarity with installing maintaining and troubleshooting desktop resources including but not limited to operating system software MS Office suite commercial off-the-shelf software desktops laptops mobile devices tablets multi-function printers internet technologies remote access solutions and all commonly used desktop peripherals.
Experience with Microsofts Active Directory.
Basic knowledge and experience with enterprise grade Mobile Device Management platforms. Experience with operating system software issues (iOS Android) includes troubleshooting and resolving problems related to device functionality app compatibility and system performance within both Apples iOS and Googles Android platforms
Strong oral and written communications skills and strong people skills.
A good to have skill is Wireless/Mobile
| Skill Area | Description | Years of Experience | Required/Preferred |
|---|---|---|---|
| Technical Support | Troubleshooting hardware/software across desktops laptops tablets mobile devices printers | 4 6 years | Required |
| Operating Systems | Windows iOS Android installation configuration and issue resolution | 4 years | Required |
| Software Support | MS Office Suite commercial off-the-shelf software remote access tools | 4 years | Required |
| Active Directory | User account management group policy authentication | 3 5 years | Required |
| Mobile Device Management (MDM) | Experience with enterprise-grade platforms (e.g. Intune AirWatch) | 2 4 years | Required |
| Hardware Deployment | Provisioning kitting inventory management and distribution of mobile hardware | 3 5 years | Required |
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
