PBX Supervisor
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Job Location:
Fort Lauderdale, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location
Fort Lauderdale Hotel
Opening in Fall 2025 Omni Fort Lauderdale will provide South Florida with 120000 square feet of event space new food and beverage options a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping amphitheater charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces. The hotel will be directly connected to the Broward County Convention Center immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.
Job Description
Opening Fall 2025 theOmni Ft. Lauderdale Hotelis a 29-story hotel located at 1950 Eisenhower Blvd and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites multiple restaurants a vibrant rooftop bar a sprawling pool spa and fitness center. The hotel will also have over 120000 square feet of indoor and outdoor meeting and event space including a grand ballroom junior ballroom 25 breakout rooms and pre-function meeting space with waterfront views.
The Ideal Services Supervisor leads a team of Ideal Services Agents in providing five diamond customer service to a wide variety of callers. As the main communication center of the hotel Ideal Services fields a high volume of calls from both internal and external customers responding to a diverse array of questions and requests.
Responsibilities
- Answer incoming telephone calls to the hotel efficiently and courteously.
- Direct phone calls and messages to appropriate personnel or guest.
- Assist all guests and employees.
- Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
- Recording and making Wake up calls.
- Operating switchboard and two-way radio.
- Train new associates
- Operating Systems- Monitor Alice and Synergy.
- Maintaining Hotel Directory
- Stay Up to date with emergency response procedures.
- Review agents prompt response logs
- Assure daily check list are completed.
Qualifications
- Answer incoming telephone calls to the hotel efficiently and courteously.
- Direct phone calls and messages to appropriate personnel or guest.
- Assist all guests and employees.
- Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
- Recording and making Wake up calls.
- Operating switchboard and two-way radio.
- Training new associates
- Operating Systems- Monitor Alice and Synergy.
- Maintaining Hotel Directory
- Stay Up to date with emergency response procedures.
- Review agents prompt response logs
- Assure daily check list are completed.
- Must be able to sit for extended periods of time
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
Find hotels and resorts for your vacation, wedding or business travel. Book with Omni Hotels & Resorts, with over 50 locations across the US and Canada.
