IT Service Delivery Specialist

• Tokyo Japan
• On-site

Job Description

Acne Studios is a progressive luxury house and through collaboration and curiosity we set high aspirations and strive for excellence. We value everyones contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

As IT Service Delivery Specialist at our Tokyo Office you will be responsible for providing incident and request support to internal users and customers using ITIL-based practices and procedures to deliver best-in-class technical service support. This role offers the opportunity to work in an international environment with the latest IT technologies.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported included and trusted it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds each with their unique skills and experiences.

WHAT YOU WILL DO

You will report to IT Service Desk Team Lead. You will be located in Tokyo office but also be part of the global IT Support & Delivery team.

This is a role that entails incident and request management that will come from users monitoring the business systems devices and networks. This includes providing IT support through the existing communication channels: phone walk-ins ticketing system documenting and following up the existing incidents/requests. The role can also include supporting local and remote users across offices stores and warehouses operations world-wide as well as performing hands-on and remote fixes including installing and upgrading software installing hardware and configuring systems and applications.

Since Acne Studios is a multinational organization and you will be based in the Tokyo office we need you to have an excellent ability to communicate in oral and written Japanese and English.

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation respect and clear communication are important along with your ambition to learn and grow. If these qualities speak to you we would love to have you on our team.

Specific personal qualities for this role:

Strong client-facing skills with ability to quickly establish rapport with client contacts at all levels

Project Management Skill

Specific experience and knowledge for this role:

Customer service 3 years or technical support in related field

Experience with modern ITSM processes and techniques.

General knowledge of server administration network administration security administration vendor management and desktop support services

Experience with general PC and Mac hardware communication devices and/or networking.

Knowledge and experience working in environments with Microsoft AD/Office 365 Suite such as Exchange OneDrive Teams & SharePoint Experience with supporting storage solutions such as Egnyte & Box Windows Client Mac OS X iOS Printers Meeting Rooms Cisco Meraki Intune Retail devices such as (Payment Terminal POS Setup RFID and Receipt Printers)and other related products and services for the business.

-Fluent in English and Japanse (Korean is a plus)

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyones individual expression of their own identity.