Principal Specialist- Repair & Overhaul Customer Solutions (MRO)

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HR Level: P3

Job title:Price Cost Analyst (PCA)

Country: India

Location: Bangalore

Number of positions to fill: 1

Direct supervisor reporting to: Raja Arumugam

Workday Job Code: AFSSCP3

Who we are

At United Technologies Corporation India Private Limited (UTCIPL)/Pratt & Whitney we believe that powered flight has transformed and will continue to transform the world. Thats why we work with an explorers heart and perfectionists grit to design build and service the worlds most advanced aircraft engines. We do this across different portfolios including Commercial Engines Military Engines Business Aviation General Aviation Regional Aviation and Helicopter Aviation and as a way of turning possibilities into realities for our customers. This is how we approach our work and this is why we are inspired to go beyond.

What Our Expectations Are

In Commercial Support we believe that everything starts with our people. We foster a learning organization by providing opportunities for development growth and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and benchmark customer service. We drive change and quality through our employees imagination dedication and skills of their craft. We augment this by using technology striving for proactivity synergy and always acting with integrity and respect. The P&WC Commercial Support organization supports a multidisciplinary eco-system.

Functional Description:

The Repair and Overhaul Customer Solutions (ROCS) team is responsible to manage the entire customer experience when there is an engine or APU repair or overhaul required on P&WC engines. We strive to deliver a white glove service to our customers. As part of the team your will have the key role to create cost estimate & invoices for our customers. This function work hand in hand with the Event Managers (main point of contact of our customer while they have an engine in one of our facilities) in is customer facing duty.

What You Will Do:

• Responsible to generate/revise accurate engine cost estimates draft Invoices and final invoices for shop events

• Validate and apply credits as per the warranty policy

• Prepare gross margin sheets for all shop events

• Fill Smart program documents and submit them for approval

• Responsible for submitting warranty claims

• Daily connect with Event Managers Shop and Finance for any process related queries and resolution

• Fill SPOT (Special Coverage One Time) requests and submit them to programs engineering for special warranty consideration

• Enter and process DIAs (Draft Invoice Adjustments) into MMP534 and submit to Manager and Finance Department for approval

• Update cost estimate/billing information in CRM

• Ensures customer centric KPIs are met

• Promote reporting automation self-serve analytics-driven decision-making.

• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.

• Comply with Global Trade requirements (export controls)

Qualification and Skills:

• A University Degree or equivalent experience with 5-10 yrs. of prior relevant experience or an Advanced Degree in a related field.

• Strong interpersonal communication skills in English

• Flexibility in working hours

• Be results & solution driven

• A team player leading by example.

• Comfortable with talking to customers on the phone.

• High level of curiosity to identify and create new business opportunities in untapped areas.

• Experience with SAP and Microsoft softwares CRM P&WC Customer Portal and SharePoint.

Work Location:

• Bangalore

Travel:

• No travel requirement

Employment Type:

• Full-time

• This position requires flexibility to support outside typical office hours (Will need to support Eastern Time Zone hours)

• Night Shift : 4.30 PM to 1.30 AM (IST)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.

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