Group Manager I, Operations

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Role Overview

The Group Manager leads a team of Operational Analysts within the Global Equity Derivatives Structured Notes business unit. This role provides leadership coaching and development to enable both operational results and the professional growth of the team. Acting as a trusted advisor the Group Manager drives operational excellence fosters collaboration and ensures alignment with business and enterprise goals.

Key Responsibilities

Customer Focus

• Lead the team in delivering high-quality operational support to assigned business areas.
• Anticipate and respond to changes in the business environment with clear action plans.
• Serve as a department-level liaison actively engaging internal and external stakeholders.
• Build and sustain strong business partnerships; clarify client needs and deliver client-focused solutions.
• Act as a secondary escalation point for significant risks exceptions or complex issues.
• Monitor service and control standards ensuring alignment with business objectives.
• Provide frontline feedback to inform client strategy process improvement and pain-point resolution.
• Negotiate and resolve escalated or complex matters.
• Foster a client-centric collaborative and innovative team culture.

Shareholder Focus

• Identify opportunities for operational improvements and system enhancements.
• Collaborate with system support to design test and implement upgrades.
• Conduct root cause analyses; recommend and escalate solutions as appropriate.
• Contribute to business planning and operationalize assigned services or functions.
• Protect organizational interests by assessing risks and resolving escalated matters.
• Coordinate new processes and system implementations with thorough documentation.
• Leverage knowledge of end-to-end processes and regulatory requirements to improve productivity and efficiency.

• Lead or support change management and process improvement initiatives.
• Partner with Operations Technology Finance and Risk to mitigate risk and ensure compliance.
• Contribute to strategic initiatives projects and cross-functional working groups.
• Serve as a change agent by defining frameworks and reinforcing adoption.
• Uphold enterprise frameworks such as Anti-Money Laundering (AML) and Business Continuity Management (BCM).
• Participate in community and enterprise initiatives promoting TDs values.
• Measure performance using analytics to inform decision-making.

Employee & Team Leadership

• Provide leadership and day-to-day guidance ensuring service requests and operational issues are resolved within standards.

• Set clear performance objectives monitor progress and address gaps or reward strong performance.
• Recruit and develop a diverse skilled workforce aligned to business needs.
• Create a dynamic and engaging work environment consistent with TDs Employee Value Proposition.
• Build team expertise to meet both immediate and future business needs.
• Provide coaching regular feedback and performance evaluations.
• Ensure compliance with HR policies and procedures.
• Encourage collaboration across teams and open communication of issues.
• Foster an inclusive equitable and diverse workplace culture.
• Actively support change through transparent communication and positive reinforcement.
• Lead with a One Team mindset promoting shared accountability.

Breadth & Depth

• Provides full people management leadership including recruitment goal setting performance management compensation and disciplinary actions.

• Leads teams managing processes and transactions of varying scope complexity and volume.
• Applies advanced knowledge of business operational functions and risk management.
• Focuses on medium-term objectives with limited strategic planning responsibilities.
• Exercises judgment in resolving complex risk-sensitive issues impacting significant parts of the business.
• Serves as escalation contact for internal groups partners and customers.
• Maintains strong relationships with cross-functional teams and external stakeholders.
• Reports directly to a Senior Manager.

Experience & Education

• Undergraduate degree or college diploma preferred.
• 5 years of relevant experience including at least 3 years in people leadership.

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate government and institutional clients who choose us for our innovation execution and experience. With more than 6500 professionals operating out of 40 cities across the globe we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues providing trusted advice and industry-leading insight extending access to global markets and delivering integrated transaction banking 2023 we acquired Cowen Inc. offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise while growing our strong diversified investment bank. We are growth-oriented people-focused and community-minded. As a team we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):