Clinical Quality Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description : Clinical QC Agent
Criteria
Graduate in Sciences - Medical Sciences preferred
Fluency in English and Hindi mandatory fluency in regional languages desirable
Adept to work with MS Office - Word Excel Powerpoint
Clinical work experience 3 yrs desirable
Good communication and analytical skills
Empathetic individual
Work
9 hrs a day 6 days a week Work from Office - Bangalore
Shifts as per the teams requirement
Saturdays on rotation ( 2 saturdays off in a month)
Leave policy as per MB HR Policies
Non - Clinical and clinical parameters quality check
Daily no of QC targets as set by the Medical Ops for various processes
Report and document Doctor or Patient behavioral issues
To ensure correct high quality QC scoring for every consult
To send the correct QC feedback to each doctor via RM
To report to relevant stakeholder if you notice doctor or a patient abuse
To highlight doctors who do poor consults to Doctor Relation team and Clinical Quality Lead
To highlight any prescription errors and/or gross clinical errors
To ensure audit of all number of Audio/Video calls in a consult & read all chat for a particular consultation
to come to conclusion on the QC score
To report any serious cases to Medical Head & Clinical Quality Lead over mail (same day) (rape case
patient age <10 abortion suicidal etc)
To do live QCs as assigned collaborating with other teams
To conduct RCAs for escalations as they are requested
Weekly and monthly data collation and analysis
Allocation of work to the QC agents as per targets
To attend the daily stand ups and monthly huddles
To help give relevant feedback to tech and product stakeholders to improve consult experience
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
MediBuddy is one of the best (cashless) healthcare providers in India. At MediBuddy you can book Health check packages, online lab tests, online medicines, online doctor consultation, teleconsultation, dental consultation and many more. You can also book outpatient, inpatient, and wel ... View more
