Role: IT Production Support Analyst
Location: 5 days onsite in Washington DC
Duration: Long Term Contract or Contract to Hire
Citizenship: US Citizen with Active Top Secret Clearance
Rate: $40 an hour (some flex)
Top 3 Requirements
- Top Secret Clearance willing to work onsite 5 days per week in DC
- Bachelors Degree
- JIRA Ticketing
| Role Description | Responsible for leading the monitoring and troubleshooting of user issues reported for our enterprise Pega web-based applications ensuring user issues are resolved promptly. The analyst will collaborate across 8 cross functional scrum teams to resolve issues affecting the user experience. This role requires a blend of technical troubleshooting effective communication and customer service and the ability to advise continues improvements to the applications usability and performance. |
| Required Skills & Qualifications
(LCAT Requirements) | - Documents and tracks customer incidents and requests via JIRA ticketing management system updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable
- Is responsible for receiving and tracking the trouble tickets assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved and closed out with the customer and in the system.
- Ability to diagnose troubleshoot and resolve end user issues to ensure continuity of business operations
- Offer clear instructions and workarounds for resolving common issues
- Maintain clear and concise and accurate documentation of support activities and incident resolution in JIRA
- Provide end user training on use of new applications to users and new helpdesk personnel
- Work closely with other IT teams (network systems application support) to resolve issues and implement fixes
- Assist Senior Systems Administrators with support issues that may arise
- Identify trends in recurring issues and collaborate on preventative measures
Qualifications - TS Cleared
- Onsite 5 days a week
- Bachelors Degree
- Experience supporting customers use of web-based applications in a production environment
- Experience with Agile framework and working on a Kanban or Scrum team
- Experience managing incidents problems and change processes in a production environment
- High level of written communication and documentation skills
|
| Preferred Skills & Qualifications | - Knowledge of SQL and business/data analysis
- Experience with creating and monitoring tasks in JIRA
|
Thanks and Regards
Murali Sharma
202.828.3494
Role: IT Production Support Analyst Location: 5 days onsite in Washington DC Duration: Long Term Contract or Contract to Hire Citizenship: US Citizen with Active Top Secret Clearance Rate: $40 an hour (some flex) Top 3 Requirements Top Secret Clearance willing to work onsite 5 days per week in DC B...
Role: IT Production Support Analyst
Location: 5 days onsite in Washington DC
Duration: Long Term Contract or Contract to Hire
Citizenship: US Citizen with Active Top Secret Clearance
Rate: $40 an hour (some flex)
Top 3 Requirements
- Top Secret Clearance willing to work onsite 5 days per week in DC
- Bachelors Degree
- JIRA Ticketing
| Role Description | Responsible for leading the monitoring and troubleshooting of user issues reported for our enterprise Pega web-based applications ensuring user issues are resolved promptly. The analyst will collaborate across 8 cross functional scrum teams to resolve issues affecting the user experience. This role requires a blend of technical troubleshooting effective communication and customer service and the ability to advise continues improvements to the applications usability and performance. |
| Required Skills & Qualifications
(LCAT Requirements) | - Documents and tracks customer incidents and requests via JIRA ticketing management system updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable
- Is responsible for receiving and tracking the trouble tickets assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved and closed out with the customer and in the system.
- Ability to diagnose troubleshoot and resolve end user issues to ensure continuity of business operations
- Offer clear instructions and workarounds for resolving common issues
- Maintain clear and concise and accurate documentation of support activities and incident resolution in JIRA
- Provide end user training on use of new applications to users and new helpdesk personnel
- Work closely with other IT teams (network systems application support) to resolve issues and implement fixes
- Assist Senior Systems Administrators with support issues that may arise
- Identify trends in recurring issues and collaborate on preventative measures
Qualifications - TS Cleared
- Onsite 5 days a week
- Bachelors Degree
- Experience supporting customers use of web-based applications in a production environment
- Experience with Agile framework and working on a Kanban or Scrum team
- Experience managing incidents problems and change processes in a production environment
- High level of written communication and documentation skills
|
| Preferred Skills & Qualifications | - Knowledge of SQL and business/data analysis
- Experience with creating and monitoring tasks in JIRA
|
Thanks and Regards
Murali Sharma
202.828.3494
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
