NCDOT - Technical Specialist - Junior - Normal

Raleigh - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Technical Specialist - Junior
Location: Raleigh NC 27607
Client: State of North Carolina
Duration: 12 Months

Job Description:
We are seeking a Technical Specialist to support the Service Desk/Accounts Team. The ideal candidate will have specialized knowledge in service desk operations and account management working independently to resolve technical issues for over 12000 users. This role requires strong communication skills to effectively interact with clients and a deep understanding of IT operations and security.

Key Responsibilities:

Administer and manage Active Directory for account creation and modifications.
Troubleshoot hardware/software issues and provide desktop application support.
Utilize ServiceNow for tracking incidents and managing service requests.
Develop and maintain documentation for processes and procedures.
Ensure compliance with IT security policies and protect data integrity.

Required Skills:

Advanced knowledge of Active Directory and user account management (3 years).
Familiarity with Microsoft Active Directory 2008/2012 in a multi-domain environment (3 years).
Strong analytical and problem-solving skills (3 years).
Excellent customer service and communication skills (3 years).
Experience with ServiceNow call tracking system (3 years).

To Apply:
Please send your resume to with the subject Resume Submission for immediate attention.

Position: Technical Specialist - Junior Location: Raleigh NC 27607 Client: State of North Carolina Duration: 12 Months Job Description: We are seeking a Technical Specialist to support the Service Desk/Accounts Team. The ideal candidate will have specialized knowledge in service desk operations and ...