Associate Care Center Manager

ABOUT GATEWAY SERVICES INC.:

Gateway Services is North Americas leading accredited pet aftercare provider offering 24/7 professional grief support memorial keepsakes pet burial and fully trackable pet cremation. With 150 locations 2000 team members and servicing over 17000 veterinary clinics across North America Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Gateway has proudly achieved the esteemed Great Place To Work Certification in both Canada and the USA a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.

Please visit Gateway Services Inc. to learn more about us.

Pay Rate: $55000/yr (plus 5% annual discretionary performance bonus)
Work Hours: Mon Tues Wed 4pm-12:30am; Sat Sun 8am-4:30pm
Location: Pet Angel Memorial Center (744 Freeland Station Rd. Nashville TN)

Job Overview

The Associate Care Center Manager reporting into the Care Center Manager is responsible for the day-to-day decision-making and team leadership of the second shift crematory operations. They will oversee the second shift entirely keeping the Care Center Manager abreast of second shift operations and overseeing the deployment of corporate strategic plans of operations for second shift including effective and efficient processes quality productivity customer service team member engagement and operational excellence.

Duties & Responsibilities

• Ownership over all second shift operations at the Care Center
• Ensure all activities on second shift are performed safely and that the Care Center is maintained in a compliant state
• Utilize Key Performance Indicators (KPIs) to set objectives and drive Care Center performance
• Analyze daily and weekly demand signals (intake) and manage on-time fulfillment of orders.
• Coordinate labor requirements against demand
• Coordinate tools operating supplies packaging materials and products required to fulfill demand
• Resolve order exceptions as they arise collaborating with appropriate team members to drive resolution
• Monitor pending deliveries and expedite past-due deliveries
• Ensure that all Health and Safety and Human Resource initiatives and procedures are implemented and managed appropriately during second shift
• Verify timecards of direct reports to ensure accurate payroll
• Coordinate or conduct training for all new and existing team members including new hire training PeT specific training
• Develop strong relationships with second shift team members and other stakeholders
• Ensure that work equipment is in good working order
• Participate in routine audits and continuous improvement activities
• Give input and direction to the hiring promotion and separation of direct report positions
• Ensure that all Operational Excellence initiatives and procedures are implemented and managed appropriately at the Care Center
• Model and reinforce Gateways operational standards by deploying policies standards and procedures.
• Audit the Care Center to identify and close gaps versus Gateways standards.
• Be able to perform all operations and customer service duties including but not limited to loading and unloading crematoriums processing cremains packaging quality control and servicing a route as a driver/customer service representative.
• Additional duties as assigned.

Education Training & Qualifications

• High School Diploma or equivalent
• Certified in Pet Cremation
• Achieved hybrid status with relevant Grow with Gateway training completed

Skills & Abilities

• Demonstrated ability to work all positions in the crematory
• Ability to motivate and empower team members
• Able to work independently with minimal supervision
• Excellent communication and personal skills with the ability to build lasting relationships with stakeholders
• Ability to prioritize tasks and manage conflicting demands
• Demonstrated ability to identify key issues and propose practical solutions
• High level of integrity and work ethic

Working Conditions

• Regularly bending stooping crouching kneeling sitting repetitive motion hand/wrist/finger motion.
• Occasionally lifting/moving 100 lbs. with accommodation
• Regular exposure to high noise environments.
• Regular exposure to high heat environments.
• Regular handling of deceased pets.
• Some weekend work maybe required.

YOULL LOVE WORKING WITH US BECAUSE:

The People.You will be surrounded by some of the most talented supportive smart and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

• People First
• Exceed Expectations
• (HIT) Honesty Integrity Trust
• Be Passionate and Caring
• Continuously Improve

WHAT YOU CAN EXPECT FROM US:

• Generous salary and benefits package includes:

• 3 national medical plans that pay 100% after the members deductible and copays
• 2 national dental plans that cover many services at no cost to the plan members
• National vision plan
• Company paid Life/ AD&D and LTD for all full-time employees
• Chance to purchase additional Life/AD&D coverage at discounted rates
• Critical Illness Accident and Pet insurance are offered as an employees choice
• Tax savings account: HSA Health and Dependent Care FSAs
• 401(k) Retirement plan

• Potential for Career Growth
• Employee Assistance Program
• Paid Holidays & Time Off
• A Sense of Community
• Great Hearts & Minds Scholarship Program
• Gateway Tuition Reimbursement Program

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employees cultural differences life experiences self-expression and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process please notify Human Resources at.

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit