Customer Service Representative
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Job Location:
Washington - USA
Yearly Salary:
$ 42000 - 53000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Position: Customer Service Representative
Company: Think Tell Junction
Location: Washington DC
Salary: $42000 - $53000 per year
Job Type: Full-time
Work Type: In-person (strictly on-site)
About Us
Think Tell Junction is a leading company in communications solutions dedicated to transforming the way businesses connect and communicate. Our innovative services help organizations achieve more efficient impactful and secure communications. We value professionalism inclusivity and growth within our team and aim to foster a dynamic work environment for all.
Job Description
We are seeking a dedicated and enthusiastic Customer Service Representative to join our vibrant this role you will serve as the primary point of contact for our valued customers ensuring their inquiries and concerns are addressed promptly and professionally. The ideal candidate will possess exceptional communication skills both written and verbal and have a knack for problem-solving in fast-paced environments.
Responsibilities
- Respond to customer inquiries via phone email and chat in a timely and professional manner.
- Resolve customer complaints and issues effectively while maintaining a positive attitude.
- Provide accurate information about products and services to customers.
- Document all customer interactions and feedback in the CRM system for future reference.
- Assist in the training and onboarding of new team members as needed.
- Collaborate with other departments to address customer concerns and improve service delivery.
Skills & Qualifications
- High school diploma or equivalent; additional education in customer service or related field is a plus.
- Proven experience in a customer service role preferably in a call center or retail environment.
- Outstanding communication skills both written and verbal with a strong focus on customer interaction.
- Ability to work in a fast-paced environment while managing multiple tasks and priorities.
- Proficient in using computers including Microsoft Office Suite and CRM software.
- Strong problem-solving skills and a customer-centric mindset.
Benefits
- Competitive salary with opportunities for growth.
- Comprehensive health dental and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Ongoing training and professional development programs.
Join Think Tell Junction to be a part of a vibrant team where you can grow and make an impact in a fast-paced customer-focused environment.
If youre ready to bring your professionalism and energy to our front office team we encourage you to apply today
Note On-campus work in Washington DC
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
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