Account Manager

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Job Description:

Hitachi Energy in Rotterdam is seeking an experienced Account Manager to grow and diversify relationships with a defined portfolio of customers. You will own the account strategy drive profitable growth and ensure an exceptional customer experience with a focus on industrial clients in the electrical equipment protection and control systems and software domains.

Key responsibilities

• Own and execute medium- to long-range account plans to expand share of wallet profitability and customer satisfaction.

• Develop client retention and growth strategies for a defined group of existing accounts; identify and convert repeat-sales opportunities.

• Build strategic trust-based partnerships with decision makers and influencers; map and expand relationships across customer organizations.

• Coordinate sales activities end-to-end (demand creation opportunity shaping proposals negotiation closure) in alignment with business goals.

• Manage the resolution of customer issues ensuring timely high-quality service and a superior customer experience.

• Forecast track and report pipeline revenue margin and account health; use insights to adjust plans and prioritize actions.

• Lead or coordinate cross-functional teams (technical service operations finance legal) to deliver winning solutions.

• Manage projects or processes with limited oversight; coach review and delegate work to colleagues as needed.

• Maintain strong market awarenesscompetitors pricing and trends in the energy and industrial segmentsand feed insights back to the business.

• Uphold compliance with Hitachi Energy policies including HSE quality integrity and data privacy.

Your background

• Bachelors degree minimum preferably in Electrical Electromechanical or Electronic Engineering.

• 5 years of account management key account or solution sales experience; energy/power grid automation or industrial electrification sector experience strongly preferred.

• Proven track record of delivering growth with complex multi-stakeholder customers and solution/value-based selling.

• Interest and familiarity with sales to industrial customers of electrical equipment protection and control systems and related software.

• Strong commercial acumen: pipeline management forecasting pricing and contract negotiation.

• Excellent stakeholder management and problem-solving skills; comfortable with difficult often complex challenges.

• Languages: Fluent Dutch and intermediate-to-fluent English required.

• Proactive curious and eager to learn; self-driven with strong ownership and teamwork mindset.

• Willingness to travel to customer sites across the Netherlands and occasionally within the Benelux region.

What we offer

• Impactful work accelerating a sustainable energy future.

• Competitive compensation with performance-based incentives.

• Learning and development opportunities including technical and commercial training.

• Inclusive flexible and safety-first work environment.

• Collaboration with expert colleagues across Hitachi Energys global network.

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