Vice President of Operations and Business Development
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Opening: VP of Operations & Business Development
Location: Cleveland OH
Company: Evergreen Business Services (EBS)
Annual Salary: $140000 - $150000 plus bonus eligible
Benefits: Medical Dental Vision Life Guardian Supplemental Insurance
Retirement: 401k
Paid Time Off
Holidays
Residence: Must live in NE Ohio or be willing to relocate upon hire
Apply: Overview
The Evergreen Cooperative Corporation is a non-profit network of employee-owned firms whose mission is to expand economic opportunity for low-income individuals by creating quality jobs with ownership pathways. Evergreen Business Services (EBS) is an Evergreen Cooperatives company that provides a suite of back-office services to support the operations and growth of new and existing Evergreen portfolio companies.
The EBS Client Services Team provides:
- Cooperative businesses development
- Business administration operation and management services
- Cooperative ownership training and support
- Investment capital management
- Operational oversight of commercial healthcare laundry services provided by Evergreen Cooperative Laundry
Evergreen Cooperative Laundry (ECL) is the only employee-owned commercial laundry firm in the United States. ECL is committed to delivering the highest quality laundry services and building the wealth and careers of the individuals it employs. We use our state-of-the-art facilities to offer laundry services to hospitals and assisted living facilities as a critical part of delivering healthcare to Cleveland residents. ECL is part of the Evergreen Cooperative Corporation a family of firms that works to build a stronger Cleveland economy by sharing its profits with its employees.
Position Overview
Essential Duties - Operations
- Direct all activities including financial performance client satisfaction and retention and policy compliance.
- Achieve deliver and maintain company and client financial targets and goals.
- Manage develop mentor and engage with subordinate managers supervisors and frontline employees.
- Develop maintain and enhance client and customer relationships.
- Directs effective and successful management of labor productivity quality control and safety measures.
- Recruits and builds high-performing operations teams while consistently reinforcing teamwork among all staff members.
- Build positive and proactive motivation among team members to achieve company financial targets.
- Lead all Operations Maintenance Customer Support and Delivery programs.
- Monitor and ensure all regulatory compliance requirements impacting operations.
- Meet or exceed operations labor budget expectations.
- Communicate customer issues with operations teams and devise ways of improving the customer experience including resolving problems and complaints.
- Communicate all operating policies and/or issues at department meetings.
Essential Duties Business Development
- Identify and research new and potential projects/partners with a focus within the healthcare laundry industry.
- Build the network of formal and informal partners needed to maintain a robust pipeline of prospective deals.
- Develop and manage strategic partnerships.
- Gather useful information from potential customers for projects.
- Coordinate project information between strategic partners and Evergreen leadership.
- Seek opportunities to expand the Evergreen business model (which may require limited travel).
- Negotiate contract terms with prospective project clients.
Essential Duties Other
- Build positive relationships with senior leadership co-workers employees customers and vendors.
- Responsibilities may include interviewing selection and hiring; training new and existing employees; planning assigning and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.
- Maintain a safe and healthy work environment by establishing following and enforcing standards and procedures; complying with legal regulations.
- Work closely with the leadership team to set and/or implement policies procedures and systems and to follow through with implementation.
- Carry out managerial responsibilities in accordance with the companys policies HLAC and applicable laws.
- Responsible for other duties as assigned.
Supervision
Works under the direct supervision of the President of EBS.
Job Qualifications
- Excellent business acumen strategic planning multi-tasking and problem-solving skills
- Proven ability to manage P&L financial statements
- Ability to effectively interact with customers suppliers and employees
- Proven knowledge experience and a history of success in operational management
- Professional written and verbal communication skills and presentation
Work Experience
- Seasoned experience as a General Manager (GM) or director for a large and/or multi-unit facility in the commercial healthcare laundry industry
- Experience in a senior-level sales or customer service position
- Demonstrated leadership skills and proven ability to foster culture retain employees and develop large teams and subordinate managers
- Strong financial acumen and technical skills
- Proven ability to work through barriers like staffing issues and unique client requests
Education
- B.A. or B.S. degree in engineering management or a related field - or 10 years of equivalent work experience
Licenses or Designations
- None required
Required Experience:
Chief
Key Skills
- Economics
- Internal Audit
- SQL
- Risk Management
- Compliance
- Leadership skills
- Oversight
- Business partner
- AVP
- Requlatory agencies
- Finance
- Accounting
- Potifolio
- Project Management
- Operational Risk
