PVR Product Support Analyst - Senior

Position Description:

Are you passionate about the technology and energy industry and ready to take your career to the next level CGI Calgary is looking for a dynamic and experienced professional with 5 years in field data capture to join our Energy Solutions business unit supporting our IP product PVR (Production Volume Reporting).

This is more than just a support role its an opportunity to work on one of the most complex and impactful systems in the industry alongside a collaborative team of business analysts developers and subject matter experts. If you thrive in fast-paced environments enjoy solving challenging problems and want to grow within a global leader in IT and business consulting we want to hear from you.
CGI is well known in the industry as a leader in the Energy field for providing custom-tailored high-quality quality and high-impact systems. PVR product is very large extremely complex and offers continued challenge to our Agile-based Development team. As a member of the PVR Production Support team you will be working with a team of business analysts developers and subject matter experts supporting PVR clients as well as performing quality assurance testing on development features and fixes. Communication and organizational skills are key to providing value-added services to our customers. This position has very strong potential for career growth within CGI; the ideal candidate will be self-motivated and have a willingness to grow and develop their career within CGI.

Your future duties and responsibilities:

Handle day-to-day support for our PVR clients provide resolutions and escalate as necessary
Perform analysis of clients complex issues
Respond to user support requests by monitoring Jira and the Support Mailbox triaging issues and communicating with clients as required
Perform QA testing for new features software fixes and prioritized JIRAs
Review Release notes and provide feedback to technical writers
Contribute to content for monthly User Group meetings
Creating documentation as required
Participate in development meetings with PVR team to review and assist with new development related to PVR business requirements
Implementation of new properties and new clients
Conducting internal and external demos
Create and deliver training materials to clients
Able to work independently and as part of a team
Documenting processes and fixes
Sharing knowledge

Required qualifications to be successful in this role:

5 years of field data capture experience including experience troubleshooting field data capture system issues and/or experience with implementations
A good knowledge of the Oil & Gas domain
Excellent interpersonal oral and written communication skills
Post-secondary education in a relevant discipline or equivalent work experience
Eager and friendly and Client Focused
Strong Microsoft Office Excel PowerPoint and Word skills


Attributes

PVR or comparable field data capture system knowledge
Able to multitask effectively
Critical eye for detail
Have excellent time management task planning and prioritization skills
Able to adapt quickly to changing requirements
Able to work effectively with minimal supervision
Ability to build strong relationships with team member
Excellent written and verbal communications in English
Problem solver ability to think outside of the box
Willingness to learn and grow
Embrace emerging technology
Able to provide suggestions for process improvement
Able to follow a triaging process

Nice to Have

Experience working in service desk support
Experience working in an Agile Development environment
Formal training and/or designation related to Business Analysis and/or Project Management
5 years of experience in positions requiring analysis documentation and client interaction
Training and/or designation related to business analysis techniques
Familiar with database query tools creating and running SQL scripts
Experienced in using the following tools: SQL Developer SharePoint and JIRA.

#LI-AP1

Skills:

• Business Analysis
• SQL

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.