Batch Operations Technician

Durham - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job: Batch Operations Technician

Location : Research Triangle Park Durham NC 27709

Some local travel may be required in the performance of the work. Do you accept this requirement

LOOKING FOR IMMEDIATE HIRE: Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates available for the duration of the assignment. Do you accept this requirement

Client requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the client systems batch architecture. This position requires working outside of standard business hours to support overnight batch operations.

The candidates must be available to rotate between three shifts (5 PM to 1 AM 10 PM to 6 AM and 1 AM to 9 AM)

Responsibilities include:

Providing production operations support by executing and monitoring batch process
Verifying batch results and supporting nightly production environments across multiple servers.
Performing first level analysis of all data interface processing exceptions logs
Escalating unresolved issues and problems according to defined on-call support procedures.
The technician will resolve errors and escalate issues when necessary by working with functional teams to ensure timely analysis and resolution in alignment with application service level objectives.

Additional duties include:

Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
Providing rapid support during outages and assisting in workload automation forecasting
Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures
Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps analyzing and responding to user queries. - Required 5 Years

Experience with batch operations job scheduling and monitoring tools. - Required 5 Years

Demonstrated ability to effectively communicate issues and status updates with business users second level support and development teams. - Required 5 Years

Experience working with internal teams to identify opportunities to improve the product and customer experience. - Required 5 Years

Demonstrated experience documenting processes and procedures as required. - Required 5 Years

Experience and knowledge on Operating Systems such as Unix Mainframe and Windows. - Required 5 Years

Experience with relational database skills Basic SQL programming. - Required 5 Years

Experience running shell scripts on a UNIX or similar environment; and reviewing log files. - Required 5 Years

Experience with priority issues calls with external/internal clients for troubleshooting issues and problem solving. - Required 5 Years

Ability to communicate effectively in both oral and written formats. - Required

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Job: Batch Operations Technician Location : Research Triangle Park Durham NC 27709 Some local travel may be required in the performance of the work. Do you accept this requirement LOOKING FOR IMMEDIATE HIRE: Please indicate how soon this candidate is available to start work. Vendors are en...