Customer Quality Manager (Warranty Management exp req)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Quality Manager (Warranty Management exp req)
Location: Troy OH
Salary: $130000 - $150000
Benefits: Medical Dental Vision 401k w/ 4.5% Match PTO 12 Holidays
Job Type: Full-Time
Typical Hours: MF 8:00 am 4:30 pm (flexible start times)
Start Date: ASAP
Travel: Up to 20% (mostly air-travel)
Sponsorship is not available
Relocation Assistance Available
Customer Quality Manager (Warranty Management exp req) Description
Our client a leader in commercial equipment manufacturing is seeking a Customer Quality Manager to join their team in Troy this pivotal role you will blend engineering expertise customer service focus and project management acumen to ensure optimal product uptime warranty costs reduction and drive continuous improvement initiatives. You will lead a team of six professionals oversee quality improvement projects and implement comprehensive customer training programs. Your goal will be to reduce warranty claims and improve customer training on products. To succeed in this role you must be experienced in customer quality initiatives managing warranty claims and developing technical training. The ideal candidate will have a strong background in reliability engineering and project/program management. This is an exciting opportunity to work within a globally connected team that blends the resources of a large company with the autonomy and culture of a smaller agile operation.
Customer Quality Manager (Warranty Management exp req) Responsibilities
Lead engineers focused on product support quality and customer satisfaction initiatives
Manage escalated customer issues and coordinate solutions
Improve product reliability through proactive quality measures
Collaborate with sales and service to address field performance issues
Implement customer training programs with internal and 3rd party teams
Analyze data to track and improve warranty and uptime metrics
Manage warranty claims and develop warranty reduction plans
Partner with engineering and sourcing teams on process improvements
Support service documentation and training materials
Verify effectiveness of warranty corrective actions
Present findings and project outcomes to executive stakeholders
Customer Quality Manager (Warranty Management exp req) Qualifications
Bachelors degree required
5 years of Customer Quality or Reliability Engineering experience required
4 years of manufacturing Industry experience required
2 years of team management or leadership experience required
Direct customer interaction and issue resolution experience required
Warranty claims management experience required
Required Experience:
Manager
Key Skills
- Fiscal Management
- Flooring Installation
- Customer Service
- Algebra
- Computer Skills
- Construction Experience
- Dealership Experience
- Conflict Management
- Computer Literacy
- Customer relationship management
- Geometry
- QA/QC
