Clinic Administrator

Napier - New Zealand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Introduction

About TBI Health

TBI Health began in 2001 with a simple goal: to help people recover from pain illness and injury. Since partnering with Southern Cross in 2016 weve stayed committed to getting clients the right help at the right time so they can get back on track and live meaningful lives.

Were proud to provide a supportive work environment that prioritises wellbeing growth and career development. Our equity-focused culture ensures all staff feel valued and enriched. As a New Zealandowned company and Te Tiriti partner were committed to improving health equity for Mori and delivering care that meets the needs of our diverse communities.

Join us on this journey to shape the future of tailored quality healthcare in Aotearoa.

Description

About the Mahi

Are you organised people-focused and ready to be the welcoming face of our new Napier clinic TBI Health is excited to be opening a brand-new site in the CBD just a one-minute walk from Marine Parade and surrounded by shops and cafs to enjoy on your breaks.

We are looking for an enthusiastic Clinic Administrator to help us establish this clinic and support both our clients and clinicians. You will work alongside physiotherapists occupational therapists and psychologists while staying closely connected with our wider administration team across the motu.

There may also be the opportunity to provide personal administrative support to an Orthopaedic Surgeon offering valuable additional experience and variety in the role.

Part-time or full-time hours will be considered. We aim for admin support to be present across all weekdays with scope to expand hours as the clinic grows and service needs increase.

Your key responsibilities will be:

Welcoming and assisting clients in person and over the phone
Supporting clinicians with diary and schedule management
Processing payments and managing invoicing
Purchasing clinic supplies
Administering ACC insurer and third-party contracts

This is a varied and rewarding role where you will be supported by the Clinic Administration Team Leader and Clinic Manager with the chance to make the role your own as our services grow.

Bring your strong communication organisation and computer skills along with a positive can-do attitude and join us in delivering quality healthcare for our Napier community.

Benefits of Joining TBI Health

At TBI Health we value our staff and invest in your well-being and growth. You will enjoy:

Subsidised health insurance with Southern Cross
Wellbeing allowance
Birthday leave
Comprehensive training and ongoing professional development
Opportunities to attend sessions on incorporating Mori tikanga into your role
Connection to a supportive national administration team
A collaborative and fun Hawkes Bay team
Opportunity to increase hours to full-time as the clinic grows
The chance to grow with a new clinic and make a meaningful impact

Skills And Experiences

About You

Experience with Gensolve and/or Elixir practice management systems would be an advantage. While two years of administration experience is desirable its not essential. What matters most is your positive attitude and commitment to excellent customer service.

To succeed in this role you will have:

A genuine interest in healthcare
Empathy and friendliness toward clients
A positive helpful attitude
Excellent communication skills both internally and externally
Strong computer proficiency and accurate data entry
Organisational and problem-solving skills
Ability to work efficiently and manage time effectively
Initiative to lead from an administrative perspective including diary management

How to Apply

Applications close 7^th October 2025.

Please submit your CV and cover letter via the online application portal direct email applications will not be considered.

For further information contact Amanda OReilly at

We welcome applications from a diverse range of candidates. If successful you will have the opportunity to inform us of any cultural or other diversity needs.

Please note: Screening and interviews will begin before the closing date and the role may be filled early. If this sounds like the opportunity youve been waiting for get in touch as soon as possible!

Required Experience:

Unclear Seniority

IntroductionAbout TBI HealthTBI Health began in 2001 with a simple goal: to help people recover from pain illness and injury. Since partnering with Southern Cross in 2016 weve stayed committed to getting clients the right help at the right time so they can get back on track and live meaningful lives...