Payments Implementation Manager Associate
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join our EMEAClient Onboarding& Service (COS) team as a Client Onboarding (Associate) where your expertise in cash management and project management will be pivotal in delivering high-quality client experiences. Collaborate with diverse internal partners to ensure seamless service delivery and contribute to the success of Global Corporate Bank clients. This role offers opportunities for professional growth and the chance to make a significant impact on client relationships and business outcomes.
As an EMEA Client Onboarding Associate within the Global Corporate Bank you will oversee the onboarding and setup of core cash management services for our global clients. You will manage the entire implementation process including client kickoff project scoping documentation service setup testing go-live and transition to Client Services. Your role involves collaborating effectively with KYC Sales Product Client Service and various internal functional partners to ensure seamless service delivery and a high-quality client experience. This client facing role is in the FIG (Financial Institutions Group) EMEA Client Onboarding team. The team handles implementations for a wide range of clients from banks to Asset Managers to corporate-like NBFIs (Non-Bank Financial Institutions) to public sector bodies.
Job responsibilities:
- Implement global Cash Management solutions of varying size and complexity primarily in EMEA
- Project manage multiple deals /projects concurrently by being the central point to both internal and external customers
- Partner closely with Sales Product Client Service Operations and other internal partners to ensure a successful project delivery and client experience
- Develop project plans as agreed for each deal incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their role within the plan.
- Attend and host regular client meetings/calls to review the project against the plan.
- Work with internal and external parties to deliver the solution within the minimum time frames.
- Provide accurate and timely implementation statuses and escalate issues that impact the client experience or put the target date at risk.
- Provide support to team colleagues as required.
- Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements
- Adhere to all JPMorgan Chase department policy and procedures
Attend meetings and training as required to continue development and product knowledge
Required qualifications capabilities and skills:
- Experience working with corporate and/or financial institutions clients with strong client servicing skills.
- Strong verbal written and interpersonal communication skills.
- Project management skills: proven capability of applying project management methodology to develop an implementation plan and execute deliverables.
- Excellent time management and prioritization skills in a high-pressure competing-priority work environment.
- Ability to work in a team environment and partner with colleagues. Strong interactive personal and communication skills and ability to influence others for positive results.
- Effective issue resolution and escalation skills.
- Excellent English written & verbal communication ability.
Required Experience:
Manager
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
