Design Lead

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

As the Design Lead you will guide a multidisciplinary team of Journey Designers UX Designers and UX Writers to craft seamless human-centered experiences that meet the needs of our clients and business partners. Youll be responsible for setting the vision for end-to-end experience design coaching team members and ensuring our design work drives measurable impact. Reporting to the Director Experience Design you will play a pivotal role in aligning cross-functional stakeholders simplifying complex problems and enabling the delivery of intuitive accessible and consistent experiences across digital and offline touchpoints.

What you will need to do

• Help evolve the design best practices and approach across journey design UX and UX writing.

• Partner with business leaders product managers developers and marketers to align design strategy with business goals.

• Champion accessibility inclusivity and design excellence across all initiatives.

• Lead coach and develop a team of journey designers UX designers and UX writers to deliver high-quality work.

• Ensure clarity in roles workflows and priorities for the design team.

• Allocate design resources effectively to balance near-term delivery needs with long-term design evolution.

• Oversee the creation and refinement of client journey maps service blueprints wireframes prototypes and content guidelines.

• Ensure designs are informed by client insights analytics and business requirements.

• Drive consistency by contributing to and advocating for the organizations design system content style guides and accessibility frameworks.

• Facilitate design workshops and co-creation sessions with stakeholders to align on priorities and opportunities.

• Communicate design decisions clearly to senior leadership and cross-functional teams.

• Advocate for the client perspective throughout the product and service development lifecycle.

• Adaptive to change you are nimble and can easily shift focus working with different projects and priorities. Youre comfortable with working in a large organization undergoing transformation.

• Work with Product Marketing Business and Technology team to learn and understand business functional and technical requirements.

What do you need to succeed

• 7 years in UX service design or digital product design with at least 2 years in a leadership or people management role.

• Proven experience leading multidisciplinary design teams (e.g. journey design UX and content/UX writing).

• Experience delivering design in agile cross-functional environments.

• Strong portfolio management demonstrating end-to-end design thinking from research to execution.

• Deep understanding of client journey mapping interaction design and content design principles.

• Excellent communication facilitation and storytelling skills.

• Ability to influence without direct authority and manage multiple priorities in a fast-paced environment.

• Knowledge of accessibility standards (e.g. AODA WCAG) and inclusive design practices.

• Post-secondary education in Human Centered Design Interaction Design Computer Science Graphic Design or related discipline or equivalent combination of education and experience.

• Demonstrated ability to stay current with emerging design trends technologies and AI-driven design tools with experience applying these innovations to enhance user experiences.

Whats in it for you

• Being a member of the Sun Life family a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.

• Being part of our transformation journey to better meet the health wealth and protection needs of our clients.

• Competitive salary and bonus structure influenced by market range data.

• Flexible Benefits from the day you join to meet the needs of you and your family.

• Pension stock and savings programs to help build and enhance your future financial security.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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