Team Leader Passenger Service

Type of contract:Permanent

Our people are the heart of Norwegian.
We embrace a culture of diversity equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together. Our people have different strengths experiences and backgroundsbut all share a passion for our vision; to become the most loved and trusted airline in Europe.


Are you our new Team Leader Passenger Services

Come join our Team!

We are looking for a dynamic and highly professional Team Leader Passenger Services that will help ensure that the highest levels of safety compliance and operational performance is achieved for the entire Norwegian passenger and operations activities at Copenhagen Airport

Place of work is Copenhagen Airport (CPH) and your daily tasks is to be responsible for management of team while on shift so that highest levels of safety compliance customer service and operational performance is achieved by the team.

We can offer:

• Competitive salary
• Passionately colleagues in a work environment with a caring heart
• Possibility to travel in Europe with employee priced tickets
• A possibility to be courageously inventive and set your own footprint in an international organization

You are our ideal candidate if you have:

• Relevant experience in a customer service or station control role within aviation/travel industry.
• Proven leadership skills to manage a large dynamic team on shift.
• Strong customer focus in developing customer centricity process.
• Excellent communications skills both verbal and written with individuals and groups ensuring effective flow of information in terms of awareness and understanding.
• Full knowledge and understanding of key function areas of customer service areas check-in ticketing gates arrivals and transfer/service desks.
• Ability to work effectively with peers and other business units.

This job will be for you if have:

• A positive attitude and focus on strengths in teamwork
• Ability to work in multi-cultural teams
• High Integrity
• Able to cope with unpredictable workloads and operate under pressure
• Good communication skills

In this role you will be responsible for:

• Recording attendance of staff and assisting the Duty Manager to cover any shortfalls in uncovered shifts.
• Allocating tasks for RH at CPH airport covering all areas of service check-in gates and arrivals.
• Ensure the highest standards of delivery in customer service on time performance and revenue collection completely aligned to Norwegian policies and procedures.
• Communication through consistent reporting good handovers and clear details on incidents or operational issues.
• Ensure all key function areas are covered with resources and all services are provided in a timely manner.
• Sign off key training functions for staff at gates arrivals check-in and ticketing in conjunction with Training Officer.
• Address any basic performance or conduct related issues with Customer Service Agents or Lead Customer Service Agents but always escalate to Duty Managers for more formal performance related follow up.
• Motivational leader to teams to promote outstanding performance and service delivery.
• Demonstrate flexibility to support Norwegian Operational requirements as maybe required.
• Support and assist in case of conflicts.
• Covering of shifts by sickness/uncovered shifts.
• Based at CPH Airport but some travel may be required to support operations around the network.

Do you have any questions
If so please contact:

Duty Managers

Red Handling CPH

Email:

Sylwia Matusewicz
Station Manager Red Handling CPH



So what are you waiting for


You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.

Please note: We can only accept applications that have been submitted through our recruitment system.

We hope to welcome you on board!

Location:Denmark

Travel required:

Application deadline: 05.09.2025

Our Story

The Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.

The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US Asia and South 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.

The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway across the Nordics and to key European destinations.

Travel required:No travelling required

Application deadline:12.10.2025