Pre Sales Engineer-17909

Who are we

Whatfix is a leading global B2B SaaS provider and the largest pure-play digital adoption platform (DAP). Whatfix empower organizations to maximize the ROI of their digital investments by tailoring it for the needs of each unique user.

Spearheading the category with serial innovation and unmatched customer-centricity Whatfix is the only DAP innovating beyond the category. Their product suite offers three powerful tools: Digital adoption to help users right within any software no-code Product Analytics to uncover and resolve adoption gaps and Mirror for application simulation driving safe hands-on learning in software replicas.

The company has seven offices across the US India UK Germany Singapore and Australia and a presence across 40 countries.

Customers: 700 enterprise customers including 80 Fortune 500 companies such as Shell Schneider Electric and UPS Supply Chain Solutions.

Investors: A total of $270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments Eight Roads Ventures (A division of Fidelity Investments) Dragoneer Peak XV Partners and Stellaris Venture Partners.

Whatfixs leadership is consistently recognized across top industry analysts and business rankings:

• Only DAP to be recognized as a Leader across various DAP reports for the past 5 years by leading analyst firms like Gartner Forrester IDC and Everest Group.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.

• Named a Gartner Customers Choice for DAP for the second year in a row (2024 and 2025)the only vendor in the market to earn this distinction consecutively.

• We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a super-high CSAT of 99.8%

• Stevie Award winner in the category (Bronze): Customer Service Department of the Year Computer Software - 100 or More Employees.

• Won the 2025 AI

• Breakthrough Award in the Overall AI-based Analytics Solution of the Year category

• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.

• RemoteTech Breakthrough Awards winner for Software Asset Management Solution of the Year

These recognitions are matched by business performance:

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year

• Listed on the Financial Times & Statistas High-Growth Companies Asia-Pacific 2025 list.

• Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023

• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

What would you get to do

As a Sales Engineer at Whatfix you will play a critical role in the sales process by providing technical expertise demonstrating product capabilities and delivering compelling solutions to prospective clients. You will collaborate closely with the sales product and customer success teams to drive adoption and ensure customer success.

Key Responsibilities:

• Work closely with Account Executives to understand customer needs and craft tailored demonstrations of Whatfixs capabilities.

• Conduct product demos proof-of-concepts (POCs) and technical presentations for prospects and customers.

• Provide technical expertise on Whatfixs integrations with enterprise applications such as Salesforce SAP Workday ServiceNow and more.

• Collaborate with Product and Engineering teams to address customer requirements and feedback.

• Develop customized solutions including JavaScript and API-based integrations to meet client-specific needs.

• Assist in crafting responses to RFPs and technical security questionnaires.

• Train and enable sales teams on product functionalities and use cases.

• Stay updated on industry trends competitive landscape and emerging technologies to effectively position Whatfix.

Who you are

• Bachelors degree in Computer Science Information Technology or a related field.

• 4-8 years of experience in a pre-sales solutions consulting or sales engineering role preferably in SaaS or enterprise software.

• Strong understanding of web technologies including JavaScript HTML CSS and APIs.

• Excellent communication and presentation skills with the ability to explain complex concepts to both technical and non-technical audiences.

• Ability to manage multiple opportunities and work collaboratively in a fast-paced environment.

• Technical Skills:

  • Web Technologies: Strong understanding of JavaScript HTML CSS and browser developer tools.
  • APIs & Integrations: Experience working with REST APIs GraphQL OAuth SSO and webhooks.
  • Enterprise Application Knowledge: Familiarity with CRM ERP HCM and ITSM platforms like Salesforce SAP Workday ServiceNow or Microsoft Dynamics.
  • Security & Compliance: Basic knowledge of InfoSec principles authentication mechanisms (OAuth SAML JWT) and security best practices.
  • Debugging & Troubleshooting: Hands-on experience in debugging browser issues network calls and performance bottlenecks.
  • Cloud & Infrastructure Basics: Understanding of cloud platforms (AWS Azure GCP) and enterprise IT environments.

Why Join the Sales Engineering Team at Whatfix

• Work at the forefront of digital adoption technology and help global enterprises transform user experience.

• Opportunity to collaborate with cross-functional teams and influence product roadmap.

• Competitive compensation career growth opportunities and exposure to top-tier clients.

• Be part of a fast-growing customer-centric company recognized as a market leader.

Perks & Benefits (India)

• Best-in-class medical insurance coverage

• Free lunch & dinner buffet

• Doorstep cab drop facility

• Education sponsorship

• Internal job transfer & global mobility programs

• Scope to represent Whatfix at global events

• We also provide uncapped incentives bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust Do it as you own it;

• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race religion color national origin ethnicity gender sexual orientation age marital status veteran status or disability status

• At Whatfix we deeply value collaboration innovation and human connection. We believe that being together in the office five days a week fosters open communication strengthens our sense of community and accelerates innovationultimately helping us achieve our goals more effectively. At the same time we recognize the importance of flexibility in balancing personal and professional priorities. To support this we offer the option to work from home up to two days per month.

• In any situation that requires additional flexibility were open to considering exceptions on a case-by-case basis to ensure youre supported in managing both work and life seamlessly.