German-speaking Customer Advisor to Sofia, Bulgaria

Job Description

Customer Care Assistant with German

Yes our client is growing and is looking for new talents to join their team!
Our client aims to leverage cutting-edge technology providing the best experience to their millions of customers who trust them for their entertainment.

Role overview:

Fantastic opportunities working with the worlds leading lighting solutions provider!

Our energy efficient lighting products systems and services enable the customers to enjoy a superior quality of light and make peoples lives safer and more comfortable businesses more productive and cities more livable.

It is all about communication:

The Customer Care department suggests the primary touchpoint for the customers who want to communicate with our client. As a Customer Support assistant you will be responsible for handling all communications and assisting the customers with inquiries and issues they may face.
Our clients Customer Care team is the front line of our services and one of their greatest strengths.

Key Responsibilities:

• Respond to inbound customer requests document relevant case information
• Ensure excellent customer satisfaction
• Ability to assist users with Pre-Sales General Inquiries and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets
• Manage an individual ticket queue
• Responsible to follow the direction of management and provide feedback

What you need to have is:

• Exceptionally customer focused
• Fluency in German both in verbal and written communication
• Good level of English in both verbal and written communication (for training purposes)
• At least 6 months experience in front-line technical customer service role preferred
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Demonstrate patience when communicating and solving issues
• Treat all data and personal information with utmost confidentiality
• Keep up with the latest IT and tech-related trends
• Proactive self-motivated and a great team player
• Excellent soft skills particularly in
• Demonstrating empathy in active listening skills and demonstrating empathy

What can you expect from our client:

• Fulltime role with working shifts between 9:00 a.m. 9:00 p.m. Monday Friday
• Competitive salary
• Convenient office location close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance Multisport card Transport allowance Bonus for important life events Additional paid leave for education Corporate discounts Company events and many more!

Are you ready for a new position in beautiful Bulgaria Apply today and well help you further in the process!