After Sales - Fulfillment Process - Customer Service

New Delhi - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities :-

Will be responsible for fulfilling all orders. (Creating manifest - end to end work)
Will be responsible for complete packing to the end consumer deliveries. (Neatly packed with all branding perfectly done)
Will be responsible for managing the complete reverse logistics and return management along with rework etc. (Need to handle returns and create return manifest for logistics company)
Will be responsible for handling customer queries regarding their order delays shipment issues delivery exceptions returns. (Replying back the customers with the current status of their order and providing ETA)
Need to know how to operateCRM of various logistics companies.
Will beresponsiblefor personally checking emails for NDRs RTOs DTOs from courier companies and act asper action needed.
Will be responsible for end to end management with the courier companies regarding orders.
Will be responsible for managing the shipments across to the delivery centers or to the consumers within the TAT defined from time to time.
Will be responsible for end to end statutory management and labor management activity
Will be responsible for bringing in value added services supporting new initiatives and ensuring the organizational goals being met.

Functional Areas :Inventory Supply Chain Management Fulfillments After Sales Logistics
Experience :Atleast 6 monthsexperience in E-Commerce industry with understanding of basic needs.
Location : West Delhi India

Responsibilities :-Will be responsible for fulfilling all orders. (Creating manifest - end to end work)Will be responsible for complete packing to the end consumer deliveries. (Neatly packed with all branding perfectly done)Will be responsible for managing the complete reverse logistics and return m...