People Practices Content (Knowledge) Specialist

Job Description

The People Practices Content (Knowledge) Specialist publishes customer-facing and internal content including knowledge articles Frequently Asked Questions (FAQs) standard operating procedures (SOPs) and desktop references into the ServiceNow and DPR Toolbox platforms. Manages content personalization through tagging and keyword searches tailored to role level and geography. Sets review approval and expiration dates for content while collaborating with authors and Subject Matter Experts (SMEs) to ensure content is written from an SME perspective. Reviews and edits content to enhance readability comprehension and accessibility for the workforce.

Key Responsibilities:

Publish various types of content (knowledge articles FAQs SOPs desktop references) into ServiceNow and DPR Toolbox; ensure accuracy and updates.

Manage content personalization by tagging and utilizing keyword searches for role level and geography.

Set and manage review approval and expiration dates for all content pieces.

Collaborate with authors and SMEs to guide content development; facilitate workshops or training sessions to improve content creation skills.

Review and edit content for clarity readability and alignment with organizational standards; ensure content is accessible to the workforce.

Monitor content performance and user feedback to identify areas for improvement; implement best practices and stay updated with industry trends.

Requirements:

• Bachelors degree in Communications English Human Resources Business Administration or a related field required.

• 5 years of experience in content management communications or related field.

• 3 years of experience in Human Resources.

• Experience with content management systems preferably ServiceNow.

• Proven experience collaborating with SMEs and editing technical content for a general audience.

Certifications and Licenses

• Content management or HR-related certification preferred (e.g. Certified Professional in Learning and Performance CPLP PHR in Human Resources).

Physical Environment: Standard office environment (inside 67100% of time).

Physical Activity:

Repetitive motions of wrists fingers hands (constantly 67100%).

Sitting for extended periods (constantly 67100%).

Talking/exchanging ideas (frequently 3466%).

In compliance with local law we are disclosing the compensation or a range thereof for roles in locations where legally required. Actual salaries will vary based on several factors including but not limited to external market data internal equity location skill set experience and/or performance. Salary is just one component of DPRs total compensation package. Pay Range: $80000 to $115000

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Anticipated starting pay range:

Nothing is more important than your health and wellness. DPR offers a variety of medical dental vision and wellness benefits to keep you healthy. Read more about eligibility and available benefits programs

for skilled craft and labor or experienced professionals and recent graduates.

DPR Construction is a forward-thinking self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology life sciences healthcare higher education and commercial markets. Founded in 1990 DPR is a great story of entrepreneurial success as a private employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR youll have the chance to try new things explore unique paths and shape your future. Here we build opportunity togetherby harnessing our talents enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report Forbes Fast Company and Newsweek.

Explore our open opportunities at Experience:

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