CCM Change Technology Product Owner

CCM Change Technology Product Owner

Bristol Doncaster Leeds or London - Hybrid (2 days a week in the office)
Full Time Permanent Position

DLG is evolving. Across every part of our business teams are embracing new opportunities and putting customers at the heart of everything they do. Whether youre already part of DLG or thinking about joining us youll have the chance not only to be recognised for your skills but also to build on them and be empowered to do your very best.

What youll be doing

In this role youll take ownership of developing and delivering small change and product features that support wider initiative deliveries across our Channels Platforms. Youll typically lead a Channels Squad - either operating as a shared service across Value Streams (such as SmartComms or Billing Centre) or focusing on developing and delivering feature capability within a specific Value Stream (for example Digital or Contact Centre UI change & development). Working closely with Business Owners Engineering and Architecture leads youll be responsible for turning business outcomes into real solutions and ensuring change is delivered effectively safely and in line with governance standards.

Reporting directly to the Lead Technology Product Owner youll:

• Plan and manage Squad sprint cycles to deliver multiple initiatives and small change activities simultaneously

• Own and prioritise the Squad delivery backlog in line with agreed business and technology priorities

• Translate business outcomes into delivery requirements and solution designs avoiding over-engineering while championing incremental iterative delivery

• Define requirements using agile frameworks such as User Story Mapping Epics Features user story writing and prototyping while managing JIRA and associated toolsets

• Ensure change is successfully delivered through clear User Story definition effective test coverage and robust deployment planning

• Lead and oversee end-to-end Squad delivery cycles ensuring features are delivered to meet agreed business outcomes

• Take ownership of minor platform releases ensuring they meet governance and quality standards while supporting the planning and delivery of major releases

• Act as the primary point of escalation for the Squad/Platform team managing key admin activities including time sheeting cost allocation and release/out-of-hours support

• Proactively manage risks and issues putting in place effective mitigations and escalating in line with programme governance

Our hybrid model offers a best of both worlds approach. When youll be in the office depends on your role and team but colleagues spend at least 2 days a week in the office.

What youll need

• SME understanding of the relevant Channels Platforms ecosystem with the ability to translate both technical engineering concepts and Business Owner target outcomes into a common language

• Practical experience applying Agile delivery frameworks (e.g. Scrum Kanban large-scale programme delivery) and using associated tools (e.g. JIRA Confluence Planview MSP)

• Experience in planning and managing squad delivery backlogs and sprint cycles to deliver business outcomes efficiently

• Ability to lead minor and support major platform releases ensuring adherence to governance quality standards and deployment plans

• Strong stakeholder management skills capable of balancing competing priorities and driving clarity across business and technical teams

Benefits
We recognise we wouldnt be where we are today without our colleagues thats why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• Annual company bonus of up to 10%

• 50% off home motor and pet insurance plus Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus many more

We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.

Be yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.

We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.

Hours: 35 hours
Closing Date: Monday 22 September

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