Mortgage Associate
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At HSBC Mortgages we are currently looking for those who have a passion for helping customer and strive to provide a superior service.
This is a full-time role. Mortgage and Contact Centre experience are not essential. What were really interested in is a genuine passion for going above-and-beyond for our customers. Everything else we can teach you!
You will play a key role in our department having the right conversations to fully understand customer needs. Its all about taking personal ownership for each customer interaction understanding their unique situations and reacting with efficiency fairness and positivity to maintain our reputation and drive confidence in our mortgage products and services. Answering calls from our customers with a variety of queries about their mortgage journey this could be starting out on the property ladder or adding to an existing mortgage.
As a department we are passionate about coaching and developing our people and championing change collating your ideas and driving them forward.
What will I be doing
Engaging with a wide range of customers over the telephone using your strong verbal skills to build meaningful relationships
Adhere to call processes procedures and guidelines
Delivering outstanding customer service by successfully responding to questions and queries showing your passion and dedication along the way
The role holder will be responsible for delivering operational key performance metrics
Bringing a good sense of fun and humour to the role is essential too
Our Mortgage team are open between 8am and 9pm* Monday to Saturday and Sunday 9am to 6pm. There is ample onsite parking.
No formal qualifications are required for the role. We are looking for people who are driven and want to succeed in their role. Within Mortgages and HSBC there is scope for you to progress in your career through the business. We want those who have a passion for helping customer and strive to provide a superior service.
The role holder should have following skills and experience:
Ability to work in fast-paced environment
Excellent communication skills
Effective problem solving ability
This role is a hybrid role based in Motherwell.
Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess please get in touch with our Recruitment Helpdesk:
Telephone: 44
Required Experience:
IC
Key Skills
- Loan Origination
- Sales Experience
- Microsoft Office
- Financial Services
- Customer Service
- Organizational skills
- Communication skills
- Military Experience
- Fair Housing Regulations
- Inside Sales
- Outside Sales
- Word Processing
About Company
HSBC Sharjah About HSBC HSBC is one of the world’s largest banking and financial services organisations. We serve more than 40 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Ban ... View more
