Retail Sales Associate & Bike Mechanic (Hybrid Role)

About Magnum Bikes:

Established in 2010 Magnum Bikes stands at the forefront of the global e-bike movement. From humble beginnings we have emerged as a rising star in our category celebrated for our innovation design excellence and unwavering commitment to quality. Our mission is to lead the international e-bike market with breathtaking premium electric bikes that redefine transportation. At Magnum Bikes we are reshaping the future of sustainable mobility dedicated not only to the planet but also to enhancing the lives of individuals. We are driving technological innovation to bring sustainable joy and convenience to all through the Magnum e-bike experience.

If youre eager to harness the THRILL of Magnum e-bikes and dive into a role brimming with excitement spontaneous company bike rides and abundant opportunities for personal and professional growth we invite you to read on.

Job Summary:
The Retail Sales Associate & Bike Mechanic is responsible for both assisting customers in our retail store and performing light to moderate bike maintenance and assembly. This hybrid role combines customer-facing sales support with hands-on mechanical work ensuring that every bike leaving our store is in top condition and every customer enjoys a seamless purchasing experience.

Duties and Responsibilities:

Customer Interaction:

• Greet customers warmly and engage in conversations to understand their preferences and needs.
• Provide knowledgeable and enthusiastic assistance to customers interested in e-bikes.
• Conduct product demonstrations and test rides to showcase e-bike features and benefits.
  
  

Product Knowledge:

• Stay current on the latest e-bike models technologies and industry trends.
• Clearly communicate technical specifications advantages and unique selling points of each model.
• Assist customers in selecting the e-bike best suited for their lifestyle and needs.
  
  

Sales Process:

• Guide customers through the sales process from initial inquiry to final purchase.
• Provide accurate pricing information explain financing options and address customer concerns.
• Upsell accessories and additional services to enhance the customer experience.
• Meet or exceed monthly sales goals as outlined by management.
  
  

Bike Maintenance & Mechanic Duties:

• Perform basic repairs maintenance and tune-ups on e-bikes.
• Assemble new e-bikes and prepare them for customer delivery.
• Inspect bikes for safety and functionality.
• Maintain a clean organized and safe workshop area.
  
  

Customer Education:

• Educate customers on e-bike benefits including cost savings health benefits and sustainable transportation.
• Demonstrate safe and proper use of bikes during test rides and demonstrations.
  
  

Shop Cleanliness Safety and Organization:

• Maintain cleanliness and organization of the shop floor displays and test ride areas.
• Follow safety protocols for both customers and staff.
• Assist in inventory management including restocking organizing and keeping track of accessories and merchandise.
  
  

Administrative Tasks:

• Process sales transactions accurately using the POS system.
• Maintain customer records and follow up post-visit to ensure satisfaction.
• Support store events and promotions as needed.
  
  

Team Collaboration:

• Collaborate with colleagues to create a positive and cohesive work environment.
• Share insights on customer preferences and market trends with management.
• Work closely with the store manager and sales team on in-store programs and sales initiatives.
  
  

Qualifications:

• Previous retail sales experience ideally in cycling outdoor recreation or a related industry.
• Basic knowledge of bike maintenance and repair; e-bike experience preferred.
• Passion for sustainable transportation and understanding of e-bike technology.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet sales targets.
• Familiarity with POS systems and basic computer skills.
• Ability to lift and maneuver bikes and parts safely.

Working Conditions:

This role primarily involves working in a retail environment including weekends and holidays. Comfortable standing for extended periods and lifting/moving e-bikes as needed (80 lbs). The candidate should also be committed to maintaining a clean safe and organized shop environment.

Culture:

As a company cultivating a culture of diversity equity and inclusion is top on our list. Together Magnum team members form a powerful and cohesive group of talented individuals overseeing design manufacturing importing inventory management sales service and marketing of our products to realize our mission. We care deeply about the professional growth and fulfillment of each and every one of our employees and allowing them to reach their full potentials in our forward-thinking company culture. Our employees enjoy and take pride in a fast-paced collaborative creative and positive work culture.

Why you will love working at Magnum Bikes:

• We are leaders Leadership is not limited to our management team. Its something everyone at Magnum embraces and embodies.
• We are operators We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project every day.
• We are learners Everyone here is continually learning on the job no matter if weve been in a role for one year or one minute. We are committed to learning and implementing what is best for our retail customers suppliers distributors as well as the Magnum team.
• We are one team The magic of Magnum Bikes is our people together making our inspiring goals attainable and driving us to greater heights.
  
  
  

Equal Employment Opportunity (EEO) Compliance Statement:

Magnum Bikes is an equal opportunity employer. We are committed to providing an inclusive and diverse workplace where all employees and applicants are treated with respect and consideration. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability veteran status or any other characteristic protected by law.

We strive to create an environment that promotes equal employment opportunities and prohibits unlawful discrimination or harassment of any kind. All employment decisions at Magnum Bikes including recruitment hiring promotion and all other terms and conditions of employment are based solely on individual qualifications job requirements and business needs.

We encourage applications from candidates of all backgrounds and experiences to join our team and contribute to our diverse and inclusive workplace. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our application process and during employment as required by applicable laws.

If you require accommodation or assistance to complete the application process or participate in an interview please contact We will work with you to ensure your needs are met.

By joining our team you are aligning yourself with an organization that values and promotes diversity equality and inclusion. Your unique perspectives and experiences are essential in helping us achieve our mission and create a welcoming and supportive work environment for all.

Required Experience:

IC