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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The 3PCRM (Third-Party Customer Relationship Management) Specialist plays a vital role in overseeing and optimizing the relationship between the organization and its third-party partners. This individual will be responsible for managing issue resolution processes ensuring compliance with 3PCRM protocols and driving the effectiveness of program management initiatives related to third-party risk and performance.

Key Responsibilities

• Oversee and manage daily issue management operations relevant to third-party partners ensuring timely identification escalation and resolution of problems impacting business continuity and compliance.
• Own and continuously improve the 3PCRM process framework including documentation workflow optimization and stakeholder alignment.
• Develop and execute 3PCRM program management strategies that drive accountability transparency and risk mitigation across the third-party lifecycle.
• Monitor key risk indicators and metrics related to third-party engagements; analyze trends provide actionable insights and recommend corrective actions as needed.
• Collaborate with internal and external stakeholdersincluding Legal Compliance Procurement and business unitsto ensure alignment of third-party policies and procedures.
• Coordinate and facilitate regular status meetings reviews and reporting of 3PCRM program and issue management performance to senior leadership.
• Support audits risk assessments and regulatory compliance efforts related to third-party management.
• Maintain comprehensive records of issue management activities risk assessments and remediation efforts.
• Champion best practices in third-party relationship management driving continuous improvement and innovation in all 3PCRM processes.
• Challenge Vendor Managers and Control Analysts on the quality and adequacy of evidence provided ensuring that risk reduction controls are robust effective and appropriately justified.
• Review and dispute risk reduction controls verifying that presented measures achieve the intended level of risk mitigation and compliance with organizational standards.
  

Qualifications

• Good to have Experience in 3PCRM issue management operations or third-party program management in a complex regulated environment.
• Strong understanding of Cyber Security Controls compliance requirements and industry standards
• Proven ability to manage multiple issues simultaneously with excellent organizational and problem-solving skills.
• Exceptional communication and stakeholder management abilities with experience influencing cross-functional teams.
• Analytical mindset with proficiency in data analysis reporting and the use of risk management technology platforms.
• Demonstrated integrity adaptability and a continuous improvement approach to program and process management.
  

Preferred Skills

• Familiarity with third-party management systems and tools(Nice to Have)
• Experience in regulated industries such as finance healthcare or technology.
• Proficiency in process mapping and workflow automation.
• Ability to navigate complex organizational structures and drive consensus.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):