Client-Facing Technical Support Specialist (SaaS | Hybrid | Austin, TX)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Client-Facing Technical Support Specialist (SaaS Hybrid Austin TX)
Compensation and Benefits
Were committed to offering competitive compensation based on experience scope of responsibility and impact. Lets talk about what matters most to you compensation growth and long-term fit.
Join a mission-driven SaaS team where your support skills actually make a difference.
Were looking for a Client-Facing Technical Support Specialist to join our support team serving nonprofit clients on the ClearView CRM platform. This is a hybrid role based in Austin TX where youll work both remotely and in person as needed with team members and clients.
Youll be the first line of technical support (Tier 1 with occasional Tier 2) helping users troubleshoot issues understand our features and feel confident using our software. Youll also collaborate cross-functionally to resolve problems improve processes and enhance the overall client experience.
If youre someone who enjoys problem-solving creating helpful documentation and communicating clearly with both technical and non-technical users this role is a strong match.
What Youll Be Doing
Provide Tier 1 technical support via Zendesk triaging and resolving incoming tickets
Communicate effectively with nonprofit clients through email chat and video
Build trusted relationships with assigned clients through proactive support and consistent follow-up
Document recurring issues draft macros and runbooks and help expand internal knowledge base content
Escalate bugs and complex issues to Product and Engineering teams with clear logs and reproduction steps
Support light QA testing of new features or custom implementations before release
Keep clients informed about product updates changes and best practices
What You Bring
2 years of experience in SaaS technical support or application support with both client-facing and technical responsibilities
Experience using tools like Zendesk Salesforce or ServiceNow
Familiarity with SQL APIs CSVs or a strong interest in learning them quickly
Clear empathetic communication skills especially when explaining technical concepts to non-technical users
Ability to manage time and tasks independently in a hybrid work environment
Bonus: Experience supporting CRM platforms or nonprofit clients is a plus
Tools Youll Use
Zendesk Jira Confluence
SQL Postman CSV
Salesforce Service Cloud
Slack Office 365
ClearView CRM (our proprietary platform)
Why This Role Stands Out
Work with mission-driven nonprofit clients
Join a supportive collaborative team culture
Opportunities for growth into Tier 2 support implementation or product roles
Hybrid work model with flexibility and autonomy
A place where your documentation and problem-solving mindset are truly valued
Not an exact match
If this sounds like the kind of work you enjoy even if your background isnt a perfect fit we encourage you to apply. We believe in hiring for potential and supporting your development.
Compensation and Benefits
Were committed to offering competitive compensation based on experience scope of responsibility and impact. Lets talk about what matters most to you compensation growth and long-term fit.
The Company offers a comprehensive employee benefits program including:
- Medical dental and vision insurance options
- 100% Employer paid short/long term disability.
- Basic Life
- Flexible paid personal/vacation time built on mutual trust and accountability.
- 10 sick days annually
- 10 company paid holidays
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Inclusion and Diversity:Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race color religion gender gender identity sex sexual orientation disability veteran status age ethnic or national origin or any other basis protected by all local state or federal laws.
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations camps unions fraternities & sororities gyms dance studios religious congregations pet services and more.
Our mission-critical tools help our customers manage and grow their communities and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
This role is supporting our Nonprofit vertical solution: Disclosure Notice: Click Here
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Togetherwork provides integrated software and financial solutions to communities and organizations.
