Field Service Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions Research Microscopy Solutions Medical Technology Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities R&D center Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200 employees and continued investments over 25 years in India ZEISS success story in India is continuing at a rapid pace.
Further information at ZEISS India.
Roles and Responsibilities
Technical: Maintains Ophthalmology / Microsurgery equipment
Electronic/Optical/Mechanical: Total system level trouble-shooting on
complex multi-symptom problems
Customer satisfaction: Daily interface with doctors and technicians on
equipment status issues. Acts to ensure satisfaction to primary customers
Business growth: Assists in the growth and direction of business in his/her
geographic area
Repairing installing and servicing ZEISS medical technology equipment and software
solutions
Accurately diagnosing and resolving technical issues relating to ZEISS equipment and
software applications
Competence in delivering remote service to diagnose or repair
Accurately diagnosing and resolving technical issues relating to IT networks servers
cloud based technologies and solutions
Providing technical support to colleagues and customers
Communicate effectively with 2nd level support to ensure issues are reported effectively and
resolved quickly sharing knowledge with 2nd level and local engineers
Quality Specific Goals:
Aware of and comply with the Quality Manual Quality Management System
Quality Management Policy Quality Goals and applicable laws and regulations as
they apply to this job type/position
Complete all planned Quality & Compliance training within the defined
deadlines
Identify and report any and all customer quality or compliance concerns
immediately to the Quality Organization. Identify and report any personal quality or
compliance concerns immediately to the Quality Organization
Participate in continuous improvement activities by identifying and
appropriately escalating process and product quality gaps providing solutions
when possible
Required Qualifications:
BE in Electrical/ Electronics/ Instrumentation/Biomedical or equivalent
Minimum 4 years of relevant experience in field services
Proficiency in English and Computer Skills
Excellent communications listening and interpersonal skills
Strong Customer skills- deals tactfully and effectively with differences of
opinion influences rather than directs
Your ZEISS Recruiting Team:
Sikcha Chhetri
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
ZEISS is an international leading technology enterprise operating in the optics and optoelectronics industries.
