Systems Engineer

Cyber Advisors (CA) based in Schaumburg is looking for an experienced Systems is a steadily growing IT managed services provider (MSP) business that specializes in a very high-quality customer-focused approach to designing managing and maintaining our customers IT environment. We have invested a tremendous amount of time to develop our technology processes and support platform. We are now adding to our team of outstanding individuals to help in our growth. Come grow with us!

You can learn more about us at is a full-time position- Hybrid. Working hours are Monday-Friday with occasional evenings and weekends.

ROLES RESPONSIBILIES:

This role will:

• Provide primarily remote and on-site support to our clients.
• Proactively anticipate pre-empt diagnose and solve hardware network and software problems.
• Develop and maintain knowledge of customers specific business environment.
• Perform major technology platform migrations (Exchange Active Directory and others)

TECHNICAL SKILLS:

• Strong knowledge of TCP/IP and networking fundamentals
• Broad knowledge of Windows Server Active Directory and Exchange
• Broad knowledge of Windows Desktop OS & MS Office Suites
• Experience with network security anti-virus and firewalls.

QUALIFICATIONS:

• Dedication to customer satisfaction and getting it right the first time.
• Demonstrate ability to explain complex technical concepts to a non-technical audience.
• Strong trouble-shooting skills across a broad and diverse population and environment.
• Demonstrate ability to proactively look for process improvement opportunities challenge conventional practices and adopt new methods and best practices. Also focused on continuous self-improvement.
• Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization clearly and concisely present issues alternatives and recommendation(s).
• Strong technical documentation skills ability to clearly record key information within ticketing and knowledge base systems.
• Appreciation of internal customer business goals and objectives strategies and needs.
• Demonstrate ability to manage and prioritize multiple tasks aggressive targets and deadlines.
• Demonstrate understanding of priorities and effective work procedures self-manage work time and prioritize multiple tasks and problems.

EDUACATION CERTIFICATIONS:

The successful candidate will hold:

• Bachelor Degree in Computer Science or commensurate work experience
• A Network or similar IT certification
• 5 years IT experience

COMPENSATION BENEFITS:

- Competitive salary depending on skills and experience.

- Vacation and PTO.

- Employer-paid Health and Dental Insurance for CA employees.

- Great opportunities for career advancement

- 401k with employer matching

- Paid time off to train for continuing education

- Disability and Life Insurance

About Cyber Advisors:

Cyber Advisors culture is like no other. First and absolutely foremost we believe in taking care of our employees and their families. Whether we are blowing off steam at Top Golf gathering for a fun summer family picnic or hosting sales vs- engineering paintball war we play just as hard as we work. We believe good things come to those who sweat.