Tech Support Representative ASAP!!!

Pasig - Philippines

Monthly Salary: $ 6 - 8

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Summary

We are looking for a reliable and detail-oriented Tech Support Representative to handle customer support calls and emails for our company. The ideal candidate will be fluent in English skilled in written communication and comfortable working with technical troubleshooting documents.

You will be responsible for providing front-line support to our customers actively listening to their concerns and following troubleshooting guides to resolve issues or escalate to Level 2 support when necessary. You will also assist in updating and improving our troubleshooting documentation.

Deliverables

Respond to customer inquiries via phone and email in a professional and timely manner
Use Zendesk ShipStation and BigCommerce (training provided if needed)
Follow troubleshooting guides to resolve issues or escalate when required
Actively listen to customer issues and provide clear empathetic solutions
Assist in writing and updating troubleshooting documentation
Provide basic guidance related to cars and car parts (training will be provided)
Male candidate preferred
Fluent in English with strong verbal and written communication skills
Previous experience in a tech troubleshooting environment is a plus
Familiarity with Zendesk ShipStation and BigCommerce (or willingness to learn quickly)
Some knowledge of cars and car parts (does not need to be a mechanic but must be trainable)
Strong problem-solving skills and ability to follow structured guides
Detail-oriented and dependable
Part-time: 45 hours per day 5 days per week (flexible shifts)
Long-term opportunity for the right candidate

How to Apply:

Please submit your resume/CV to along with a brief message explaining your relevant experience and why youd be a good fit for this role.

Required Experience:

Senior IC

SummaryWe are looking for a reliable and detail-oriented Tech Support Representative to handle customer support calls and emails for our company. The ideal candidate will be fluent in English skilled in written communication and comfortable working with technical troubleshooting documents.You will b...