Signature Service Representative
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Job Location:
Mechanicsburg, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The focus of this position is to provide superior customer service and outstanding project communication. The Signature Service Representative will be a vital part of the customer experience during the post-sale process through project close-out and survey submission while working to meet and exceed department and company goals. (Professional Customer Service)
Main Duties & Responsibilities including but not limited to:
- Communicate with customers by phone text and email
- Send welcome email/text/letter with FAQs and Pre-Installation Checklist
- Schedule precise tech measure appointment
- Confirm scheduled installation appointments with customers via phone text or email
- Act as liaison/single point of contact between customer and all internal processes in the back-office throughout the duration of the project
- Conduct project close-out calls with installers and customers verifying survey information getting feedback talking about the project survey and releasing the project survey
- Signature Service Representative will be responsible for owning the job until customer project is paid in full
- Collecting final payment/processing finance/recognizing revenue in rForce
- Responsible for handling projects that are not completed at initial install (JIP Special Projects Split Installs).
- Coordinating with Service Dept when an Install and Service are required together.
- Managing the Net Promoter Score (NPS Customer Service)
- Participate in sales and operations meetings and other company events
- Participate as needed during marketing promotions and events
- Contribute to a positive team environment
- Manage Key Metrics such as Days to Measure (under 5 days)
- Additional duties as assigned.
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Apprentice
- Bricklayer
- Airport
- Jni
- Airlines
About Company
At Renewal by Andersen of Central Pennsylvania, we install the highest quality windows and doors, to increase the beauty and energy efficiency of your home.
