Supervisor Gas Operations-Dispatch

Posting End Date:

Employee Type:

At Enbridge we deliver safe and reliable natural gas to millions of customers throughout North Carolina and we do that by fueling our dedicated and skilled workforce. Whether you enjoy the outdoors or prefer the office environment we value inclusion and diversity in all facets of our business. Its not just a job its a career! We know that family is important and thats why we offer competitive benefits a savings plan and generous time off. When required we also provide training.

If this sounds like the right fit for you apply today to this excellent opportunity on our diverse team!

What You Will Do:

The Supervisor-Gas Operations-Dispatch will supervise and lead a team of employees that provide 24/7/365 dispatching services for our Enbridge Gas Ohio utility and will be located in Gastonia North Carolina. Enbridge Gas North Carolinas Dispatch Operations supports Ohio gas distribution operations including oversight of the emergency plan for timely service restoration during gas outages. The Supervisor will ensure proper work methods are applied and safety precautions are followed. They will advise and assist in training and development of employees and communicate across varied disciplines to complete tasks and resolve issues. While the Supervisor generally works day shift Monday to Friday applicants must be capable of meeting with employees on all shifts including nights weekends and holidays if necessary. The Dispatch supervisor must be available to receive calls related to system problems scheduling issues and/or emergencies at all hours of the day/night.

Additional responsibilities may include:

• Ensuring that dispatchers have access to the appropriate software and applications for performance of job duties

• Evaluating and developing the Dispatcher team

• Providing training related to safety proper procedures and job performance

• Monitoring to ensure adherence to procedures and ensuring quality customer service

• Scheduling and ensuring adequate dispatcher shift coverage

• Working with Operations leadership to ensure optimum workforce management and efficient completion of field work orders

• Ensuring adequate communication with field employees and leadership

• Properly recognizing and managing abnormal operating conditions and making the appropriate notifications

• Monitoring to ensure employee productivity

• Performing time and expense approval

• Monitoring departmental budget

• Performs other duties as assigned

Who You Are:

Required Knowledge Skills Abilities & Experience

• Bachelors degree and 3 years of directly related experience; or

• Associates Degree and 5 years of directly related experience; or

• High School diploma and 7 years of directly related experience; or

• Directly related experience includes: utility operations and/or maintenance dispatching operations customer service contact/call center transportation/service industry emergency response or other related fields

Additional Knowledge Skills and Abilities:

• Knowledge of: Natural gas / utility industry; Operations activities; policies and procedures governing Company and customer generated work.

• Skills: Strong leadership skills; communicate effectively; orally and in writing interpersonal problem solving project and time management organization skills strong computer skills

• Abilities: Motivate employees; handle constantly changing and emerging priorities; handle emergencies and stressful situations; interact with others; provide direction; evaluate results; schedule and prioritize work and decision making

• Salesforce Field Service SFS experience

Preferred Qualifications:

• Bachelors Degree and 7years directly related experience

• 3 years supervisory lead or project lead experience

• 3 years experience in utility or emergency response dispatching

Physical Requirements (Include but are not limited to):

Balancing bending and stooping climbing crawling carrying (up to 20 amount of pounds) grasping kneeling lifting (objects 20 pounds) pulling hand over hand pushing reaching above shoulder repetitive motion sitting standing walking visual requirement (able to see screens detect color coding read fine print) hearing requirement grasping kneeling light moderate lifting (objects up to 20 pounds) reaching above shoulder repetitive motion sitting standing visual requirement (able to see screens detect color coding read fine print) hearing requirement.

Mental Requirements (Both field & office) include but are not limited to:

Ability to: understand remember and apply oral and/or written instructions or other information understand sophisticated problems and collaborate/explore alternative solutions organize thoughts and ideas into understandable terminology coordinate and prioritize work schedule on a short-term basis make decisions which have moderate impact on the immediate work unit and monitor impact outside this area understand and follow basic instructions and guidelines complete routine forms compose letters outlines memoranda and basic reports and connect with individuals via telephone.

At Enbridge we are dedicated to our core value of are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals without regard to age race color national or ethnic origin religion sex sexual orientation gender identity or expression marital status family status veteran status Indigenous status disability or any other reason protected by federal state or local with disabilities can request accessible formats communication supports or other accessibility assistance by contacting .

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening including a criminal records check.

To learn more about us visit