Assistant Reservation Manager
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Job Location:
Jeddah - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a highly organized and customerfocused Assistant Reservation Manager to join our team in Jeddah Saudi Arabia. As a key member of our reservations department you will play a crucial role in overseeing daily operations optimizing inventory and ensuring exceptional guest experiences.
- Assist in managing the daily operations of the reservations department
- Collaborate with Sales Revenue Management and Marketing teams to develop and implement new packages and rates
- Oversee the training and development of Reservation Agents
- Monitor and balance guestroom inventory addressing capacity challenges and finding solutions
- Handle guest inquiries and complaints related to reservations
- Assist in creating and managing department incentive programs
- Support the scheduling and payroll processes for the reservations team
- Conduct regular team meetings to ensure effective communication
- Assist in the recruitment and onboarding of reservations staff
- Analyze sales reports and provide insights to optimize reservation strategies
- Stay updated on local tourism trends and adjust reservation strategies accordingly
- Ensure compliance with company policies and procedures
Qualifications :
- Previous leadership experience in a hotel environment preferably in reservations
- Strong working knowledge of Opera Property Manager System (PMS)
- Familiarity with Central Reservation Systems (CRS)
- Excellent communication and interpersonal skills
- Strong analytical and problemsolving abilities
- Proficiency in Microsoft Office suite particularly Word and Excel
- Detailoriented with exceptional organizational and time management skills
- Ability to work efficiently in a fastpaced highpressure environment
- Knowledge of revenue management principles
- Familiarity with local tourism and hospitality trends in Jeddah Saudi Arabia
- High School diploma required; Bachelors degree in Hospitality Management or related field preferred
- Fluency in English; Arabic language skills are a plus
Additional Information :
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Customer Service
- E Learning
- Air Pressure Handling
- Client Services
- Jboss
- Entry Level Finance
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
