Technology Support Specialist

About P.B. Bell
At P.B. Bell our mission is: Making lives and places better by developing improving and managing multifamily housing communities. Since 1976 weve been proudly creating exceptional living experiences throughout Arizona. Family-owned and based in Scottsdale we bring creativity integrity accountability and care into every community we touch while making sure we enjoy the ride along the way.

From clothing drives and food donations to neighborhood clean-up efforts we believe in making our communities stronger and better for everyone. Were also proud members of the Arizona Multihousing Association. Click here for a listing of our communities.

Position Overview

Are you a hands-on IT professional looking for variety and impact As our Technology Support Specialist youll be part of a small agile team supporting a wide range of systems and platforms. From desktop support and network infrastructure to cabling media systems access control and phones. Youll be involved in it all. Youll also coordinate third-party vendors implement projects train users and help shape our tech processes.

Why Youll Love This Role

- Small Team Big Impact: Your work matters and is highly visible

- Diverse Tech Exposure: Work across multiple platforms and systems

- Mentorship & Growth: Learn from experienced professionals

- Field-Focused Work: Ideal for those who prefer active on-site tasks

Key Responsibilities

- Provide hands-on support for desktops networks phones and media systems

- Troubleshoot LAN/WAN/WLAN VPNs firewalls and access control systems

- Administer Microsoft 365 (Azure AD Exchange security groups)

- Coordinate with third-party IT vendors and manage MSP relationships

- Create and deliver end-user training and documentation

- Plan and implement technology projects across departments and properties

- Travel daily to various Arizona locations; occasional in-state travel required

Qualifications

Education & Experience

- Associates degree in Computer Science Network Infrastructure or related field

- 3 years of hands-on IT experience in a field or corporate setting

Technical Skill

- Strong Windows IT support experience

- Microsoft 365 administration (Azure AD Exchange)

- Familiarity with TCP/IP SMTP IMAP SMB protocols

- Advanced Outlook and Excel knowledge

- Hardware troubleshooting (computers servers tablets phones printers etc.)

- Strong documentation and problem-solving skills

Soft Skills

- Personable and customer-focused

- Strong verbal and written communication

- Able to pivot quickly and manage multiple tasks

- Comfortable training end users and creating instructional materials

- Collaborative and proactive team player

Preferred Experience

- Field technician background

- Meraki Unifi DNS filtering/configuration

- Smartsheet SharePoint Teams administration

- Property management IT experience

- On-premise domain controller and file server management

- Project management and implementation skills

Physical Requirements

- Ability to bend kneel lift and carry standard IT equipment

- Valid Arizona drivers license and reliable daily transportation

Required Experience:

Unclear Seniority