Document Specialist

Who We Are

Machinify is a leading healthcare intelligence company with expertise across the payment continuum delivering unmatched value transparency and efficiency to health plan clients across the country. Deployed by over 60 health plans including many of the top 20 and representing more than 160 million lives Machinify brings together a fully configurable and content-rich AI-powered platform along with best-in-class expertise. Were constantly reimagining whats possible in our industry creating disruptively simple powerfully clear ways to maximize financial outcomes and drive down healthcare costs.

Location: This role is full remote

About the Opportunity

At Machinify were constantly reimagining whats possible in our industrycreating disruptively simple powerfully clear ways to maximize our clients financial outcomes today and drive down healthcare costs tomorrow. As part of the Complex Claims team you will as a Document Specialist play a pivotal role in managing and streamlining document workflows to ensure accuracy efficiency and compliance with internal procedures. This position involves processing and quality-checking documents reviewing and organizing incoming claims and ensuring proper routing and status assignment.

The role requires collaboration with internal teams to maintain import queues reconcile balances validate charges and address errors. Responsibilities also include overseeing file intake and output resolving discrepancies and handling inquiries. The Document Specialist identifies and reports system issues submits service tickets and analyzes data trends to improve efficiency and communication across teams.

Additionally this position monitors file-sharing processes ensures data transfer accuracy performs itemized bill data entry and supports various operational tasks as needed. The ideal candidate combines exceptional attention to detail with strong organizational and analytical skills to contribute to seamless document management operations.

What youll do

• Manage document workflows including processing quality assurance and adherence to internal procedures.
• Conduct incoming claim reviews assign statuses organize data ensure accuracy and route files to auditors.
• Collaborate with internal teams to maintain the import queue reconcile balances validate charges correct errors and manage claim routing.
• Oversee file intake and output addressing discrepancies errors and inquiries.
• Identify and report production environment issues by submitting detailed service tickets.
• Analyze data trends across documents and systems providing updates on status claims routing efficiency inventory and volume to relevant teams.
• Monitor file-sharing processes ensuring data transfer accuracy and appropriate volume levels.
• Perform data entry for itemized bills.
• Complete additional tasks as assigned.

• Healthcare background preferred.
• Proficient in computer skills including Microsoft Office Suite Adobe Acrobat multi-monitor setups and adaptability to company-specific software.
• Strong attention to detail with excellent organizational analytical and critical thinking abilities.

What Success Looks Like

After 3 months

You will have a strong understanding of the role.

You begin building relationships and collaborating with peers.

You develop effective time and priorities management.

You receive initial feedback about your performance and are using it to improve.

Youve gained confidence in your abilities and are starting to feel more comfortable in your role.

After 1 year

You have mastered the tasks and responsibilities of the position executing them with confidence and efficiency.

You have established a strong network of internal relationships and are recognized as a key collaborator.

Youve been entrusted with greater responsibility indicating the companys confidence in your abilities.

You see opportunities for career progression and personal development.

Pay range: $15.00 USD per hour. This is a non-exempt position.

Whats in it for you

• PTO Paid Holidays and Volunteer Days
• Eligibility for health vision and dental coverage 401(k) plan participation with company match and flexible spending accounts
• Tuition Reimbursement
• Eligibility for company-paid benefits including life insurance short-term disability and parental leave.
• Remote and hybrid work options

What values well share with you

• Ask why
• Think big
• Be humble
• Optimize for customer impact
• Deliver results

At Machinify were reimagining a simpler way forward. This begins with our employees. We are innovators who value integrity teamwork accuracy and flexibility. We do the right thing and we listen to the needs of our clients and their members. As tenured experts with unmatched experience we champion diverse perspectives that help us to better understand and serve our clients.

Our values come to life through our culture. We embrace flexible working arrangements that allow our employees to bring innovation to life in the way that best suits their productivity. We work cross-functionally abandoning silos to bring innovative and accurate solutions to market. We invest in each other through ongoing education and team celebrations and we give back to our communities through dedicating days for volunteering. Together Machinify is making healthcare work better for everyone and were passionate about a future with better outcomes for all.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable accordance with applicable state laws we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process please contact our People Operations team at address . See our Candidate Privacy Notice at: Experience:

Unclear Seniority