Systems Technician Information Technology

Watertown, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Job Details

Click Bond Watertown - Watertown CT

Full Time

Day

Description

The Systems Technician IT delivers on the mission and initiatives of the Information Technology (IT) organization. Accountable for service desk tasks and responsibilities. The position executes end user desktop support and maintenance. This role will demonstrate the various skills to resolve technical issues and follow written processes and documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Work with IT teammates to assist in research and document problem resolutions and maintain information technology systems.
Provide technical assistance and support for incoming queries and issues related to computer systems software and hardware.
Provide support for on-site hardware software and network connectivity issues.
Ask questions to determine the nature of the issue and walk users through the problem-solving process.
Write knowledge base articles based on established processes and best practices
Utilize internal ticket system to track issues time and projects.
Manage printer issues by working with our Managed Printer Servicer as well as perform minor fixes such as paper jams/driver issues.
Setup repair and maintain workstations and phones.
Update and close ticketed assignments using the IT ticket system.
Follow up with users to ensure the issue has been resolved and gain feedback from users about computer usage.
Install setup and track various software.
Report immediately all suspicious and hazardous conditions to a supervisor.
Understand and observe all safety guidelines and assure quality and safety by complying with all appropriate Click Bond policies and procedures.
Assist in maintaining clean orderly and hazard-free work areas.
Able to work with minimal supervision be a self-starter and be detail oriented.
Other duties as assigned.

Qualifications

QUALIFICATIONS: To perform this job successfully an individual must be able to demonstrate the following competencies:

Exceptional written and verbal communication skills.
Excellent customer service skills.
Ability to work independently and in a team environment.
Strong analytical skills with particular attention to detail.
Ability to work under pressure with little guidance.
Working knowledge of Windows 10 - 11 Operating Systems.
Strong experience with Microsoft Office 365.
Working knowledge of Thin Clients.
Basic networking knowledge.
Ability to write and read English.

EDUCATION AND/OR EXPERIENCE:

5 years of experience in a related field.
Microsoft Certified Professional certifications preferred.

SUPERVISORY RESPONSIBILITIES:

This is not a supervisory position.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is primarily sedentary although there may be some walking standing bending and carrying of items such as paper or books weighing less than 10 pounds.
Specific vision abilities required by this job include close vision peripheral vision depth perception and the ability to focus.

CLICK BOND WAY KEY ATTRIBUTES:

Communicates respectfully to all team members vendors and visitors.
Models a positive attitude.
Actively listens to others and supports the team environment.
Asks questions and learns from mistakes.
Executes tasks with minimal errors in a timely and efficient manner.
Attendance is consistent and meets or exceeds company standards.

Click Bond is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information or any other protected classification.

Click Bond complies with federal and state disability laws. Click Bond will provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact People Operations at 775.885.8000 or email:

Required Experience:

Job Details Click Bond Watertown - Watertown CT Full Time DayDescription The Systems Technician IT delivers on the mission and initiatives of the Information Technology (IT) organization. Accountable for service desk tasks and responsibilities. The position executes end user desktop support and main...