Client Relationship & Compliance Consultant

Carlisle - UK

Monthly Salary: £ 36 - 59

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

ClientRelationship & Compliance Consultant

Job Type: Permanent self-employed consultancy contract
Hours: Monday Friday 8.30am 5pm (with flexibility to go beyond)
Location: Carlisle (parking on site)
Salary: 28275 basic per annum with commission potential up to 59475

NXT Recruitment is delighted to be supporting our client with the recruitment of a Compliance & Client Relationship Consultant. This is a fantastic opportunity to join a fast-paced growing business where dedication resilience and high performance are rewarded.

This role is ideally suited to someone who thrives under pressure loves building strong client relationships and has the drive to achieve outstanding results.

Responsibilities:

Deliver a renowned client experience through weekly calls SMS and emails keeping clients updated and handling outstanding document requests.
Ensure compliance documents are completed accurately and provided to the correct recipients.
Respond rapidly to client queries document requests and third-party communications.
Work closely with clients and third parties to drive applications forward and ensure KPI targets are achieved.
Develop expert knowledge of compliance requirements (full training provided) to support clients in getting it right first time.
Contact all new leads within 60 seconds of form submission.
Update spreadsheets and CRM records accurately and quickly.
Support the business in maintaining its 4.9 Trustpilotrating and achieving new review targets.
Handle complex and challenging calls with professionalism including delivering difficult outcomes.
Follow standard operating procedures meticulously both on and off calls.

About you:

Strong verbal and written communication skills with excellent grammar.
Positive light-hearted and resilient attitude thrives when things dont go to plan.
Tenacity and patience with the ability to manage challenges from third parties with a professional and client-focused approach.
Commercially minded with knowledge of contemporary sales strategies and committed to ongoing self-development.
Proficient in Microsoft Office and confident using CRM systems and spreadsheets (Excel/Google Sheets) including hot keys to speed up repetitive tasks.
Previous administration and telephone-based customer service experience.
Knowledge of GDPR with previous training is desirable.

Why apply

Competitive basic salary with significant commission potential (weekly commission starts after probation with realistic earnings of 36k59k depending on performance).
Join a small close-knit high-energy team committed to helping UK households with grant-funded home energy retrofits.
Genuine opportunity for career progression including fast-track promotion and future profit-sharing for committed high performers.
On-site parking is available.

This is not a slow-paced role! Dedication energy and resilience are a must. If youre ambitious client-driven and want to be part of a growing business this could be the opportunity for you.

Apply online today or call Simon Kean on for more details or email

NXT Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this position you accept the Terms and Conditions Privacy Policy and Disclaimers which can be found at the NXT Recruitment website.

Required Experience:

Contract

ClientRelationship & Compliance ConsultantJob Type: Permanent self-employed consultancy contractHours: Monday Friday 8.30am 5pm (with flexibility to go beyond)Location: Carlisle (parking on site)Salary: 28275 basic per annum with commission potential up to 59475NXT Recruitment is delighted to be s...

Deliver a renowned client experience through weekly calls SMS and emails keeping clients updated and handling outstanding document requests.
Ensure compliance documents are completed accurately and provided to the correct recipients.
Respond rapidly to client queries document requests and third-party communications.
Work closely with clients and third parties to drive applications forward and ensure KPI targets are achieved.
Develop expert knowledge of compliance requirements (full training provided) to support clients in getting it right first time.
Contact all new leads within 60 seconds of form submission.
Update spreadsheets and CRM records accurately and quickly.
Support the business in maintaining its 4.9 Trustpilotrating and achieving new review targets.
Handle complex and challenging calls with professionalism including delivering difficult outcomes.
Follow standard operating procedures meticulously both on and off calls.

About you:

Strong verbal and written communication skills with excellent grammar.
Positive light-hearted and resilient attitude thrives when things dont go to plan.
Tenacity and patience with the ability to manage challenges from third parties with a professional and client-focused approach.
Commercially minded with knowledge of contemporary sales strategies and committed to ongoing self-development.
Proficient in Microsoft Office and confident using CRM systems and spreadsheets (Excel/Google Sheets) including hot keys to speed up repetitive tasks.
Previous administration and telephone-based customer service experience.
Knowledge of GDPR with previous training is desirable.

Why apply

Competitive basic salary with significant commission potential (weekly commission starts after probation with realistic earnings of 36k59k depending on performance).
Join a small close-knit high-energy team committed to helping UK households with grant-funded home energy retrofits.
Genuine opportunity for career progression including fast-track promotion and future profit-sharing for committed high performers.
On-site parking is available.

Required Experience:

Contract