Senior Customer Success Manager
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Job Location:
Princeton, NJ - USA
Yearly Salary:
USD 100000 - 120000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Serve as a senior point of contact for digital marketing clients fostering trusted long-term relationships that drive satisfaction retention and account growth.
- Providing mentorship to junior team members and supporting management in driving performance and process improvement.
- Conduct strategic business reviews and discovery sessions with clients to uncover business objectives align campaign goals and position ISMG as a consultative partner.
- Proactively monitor campaign performance providing insights and recommendations to optimize results and address risks before they escalate.
- Identify upsell and cross-sell opportunities working with sales and marketing teams to create tailored expansion plans.
- Collect and analyze customer feedback to inform product development campaign innovation and service enhancements.
- Partner cross-functionally with sales marketing operations product and customer support to deliver a seamless high-value client experience.
- Support leadership in refining team processes setting standards for client engagement and contributing to the long-term strategy of the Customer Success function.
- Bachelors degree or higher in Marketing Communications or a related field.
- 5-7 years of experience in a client-facing Customer Success Account Management Client Services or Salesrole ideally within digital marketing or media.
- Demonstrated ability to manage executive-level relationships and lead strategic customer conversations.
- Experience in campaign execution preferably in the technology or information security sectors.
- Strong leadership potential with experience mentoring colleagues or acting as a go-to resource within a team.
- Highly proactive resourceful and adaptableskilled at balancing competing priorities in a fast-paced environment.
- Analytical and strategic mindset with excellent problem-solving abilities.
- Exceptional written and verbal communication skills with a polished client-service orientation.
- Proactive resourceful and adaptable in a fast-paced dynamic environment.
- Be part of a fast-growing digital cybersecurity powerhouseat the forefront of cybersecurity and enterprise IT.
- Collaborate with innovative thinkers and creative professionals who inspire excellence.
- Make a direct impact on both client success and company growth.
- Thrive in a supportive culture that values autonomyinnovation and results.
- Location: Princeton NJ or NYC (on-site MonFri)
- Compensation: $100K$120K(dependent on experience)
Required Experience:
Manager
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Information Security Media Group offer news, views, research and education on the top industry, security, regulatory and technology challenges worldwide.
