Service Coordinator
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Job Location:
Farmington - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location:
(SUL) Farmington NMJob ID:
R0105304Date Posted:
Company Name:
HITACHI GLOBAL AIR POWER US LLCProfession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoJob Description:
Job title:
Service Coordinator
Location:
Farmington NM
Reports to:
Service Operations Manager
Summary of the position:
This position is responsible for all incoming phone calls and emails from end users technicians and other company personnel relating to requests for service. Key functions will include reviewing reconciling processing and closing out field service and shop operations jobs / projects. Further will support scheduling projects and service technician assignments. Goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere to ensure invoicing is completed in an expeditious and timely manner.
Duties and responsibilities:
Responsible for answering incoming calls to the service department.
Handle internal and external customer inquiries as they pertain to specific work orders jobs projects
Prepare service quotes based on internal and external customer needs
Scheduling Service Technicians for service jobs and projects with a goal to achieve 85% billable rate or higher.
Scheduling service visits to ensure we meet our PM Agreement commitments.
Coordination of the calls with the customers verbally and through email on a continuous basis to ensure we are meeting the customers expectations and they remain informed as projects and service jobs progress
Responsible for closing field service and shop jobs / projects:
Capturing ALL required information (service labor hours parts consumed costing) for each service / shop job
Reconciling work orders against actual costs
Submitting completed work orders to accounting for processing of invoices
Assist scheduling field and shop technicians to specific jobs or projects
Input work order data into ERP system
Track assigned projects ensure completed timecards work orders are submitted from technicians in a timely manner
Work with Parts Coordinators to determine costing and availability of outsourced parts in order to quote and schedule work
All other duties as required to support superior customer satisfaction
This is a dynamic position as responsibilities may be added or removed as necessary
Communication with all departments within the HAC will occur on a regular basis. The depts include Parts sales and will be expected to assist in covering for other team members when the need arises
Education:
High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)
Associate degree a plus
Professional experience:
Minimum of 3 years experience with administration functions
Proficiency in Microsoft products
Key behaviors:
Process driven assertive
Self-starting
Analytical thinking
Demonstrated ability to solve problems with customer satisfaction as a focus
Excellent communication skills both verbal and written
Ability to multitask manage multiple projects
Goal-oriented
Customer-focused
Drive to succeed
Team player
Field Service Experience on Sullair products a plus
Familiar with SAP ERP & Salesforce CRM a plus
Direct reports:
N/A
The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related performing the job the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organizations efforts to meet and exceed its goals of creating and maintaining a safe workplace.
This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Companys discretion.
Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race religion color age gender sexual orientation national origin genetic information veteran status physical or mental disability or other protected categories under applicable law whether in recruitment employment promotion transfer compensation or other conditions of employment.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Discover how Hitachi Rail is connecting the future of mobility through integrated rail solutions, across rolling stock, signalling, digital technology and more.
