Associate Director, Business Analysis | Enterprise Platforms

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal business tax accounting finance audit risk compliance and healthcare rely on Wolters Kluwers market leading information-enabled tools and software solutions to manage their business efficiently deliver results to their clients and succeed in an ever more dynamic world.

Wolters Kluwer (WK) - CT Corporation advocates for the proper utilization maintenance and improvement of CTs core enterprise applications. This strategic leadership role will act as a point of escalation for their teams of platform-specific resources who oversee all functional and non-functional activities. This role and supporting teams will coordinate ongoing platform activities with business stakeholders and technology support resources. These activities enable approved CT Corporation mandates - revenue growth operational efficiencies and required technical work (upgrades technical debt retirement and security updates).

Maximize business value provided by the application

• Support platform improvement initiatives new product/revenue operational efficiency and technical mandates.
• Manage and prioritize respective application backlogs including incidents defects and enhancements.
• Partner with Technology platform owners to manage budget resources and software development processes.
• Establish a User Access framework (define user provisioning security profiles/access coordinate with related platforms for dependencies)
• Establish and govern platform Release Management including an established release cadence and managing communications with impacted stakeholders.
• Create and maintain platform roadmaps and platform documentation both functional and technical.
• Communicate platform vision to senior stakeholders and executives.
• Develop and maintain relationships with business owners technical resources and internal teams.
• Document project release notes to accompany platform releases to production.

Monitor platform health and incident management

• Design initiatives identify tools/technology and/or re-engineering processes to improve the platforms role in customer service productivity quality and efficiency within the business
• Platform owners should act as the voice of the customer during incidents and review RCAs and corrective actions
• Monitor platform performance and support Platform incident resolution and business continuity plans including root cause analysis and business impact assessment activities.
• Assess fit for purpose and provide subject matter expertise for existing support questions and new initiatives
• Contribute to and sign off on solution design.
• Contribute to the continuous evolution of platform to grow revenue and improve customer retention (in collaboration with Product Management Marketing team and Finance).
• Ensure the platform meets stakeholder needs through monitoring KPIs and trend analysis.
• Establish and govern procedures for recurring business-critical activities such as configuration changes pricing updates and upgrades.
• Support IT audit activities per platform including user access and business continuity.

Manage and Develop Resources

• Provide leadership feedback and guidance to senior professionals on the team.
• Support team member escalations and guide issue resolution.
• Implement career and professional development plans for the team.
• Manage team performance and perform periodic check-ins with team members

Requirements

Education: Bachelors Degree or equivalent.

Preferred: Bachelors Degree in Business Information Technology or Masters Degree in Business Administration.

Experience required:

• 8 years of experience in Operations Sales Product Development Business Analysis Project Management or other function that shows high organization and ability to execute.
• 5 years People management experience.

• Understanding how enterprise platforms (ERP CRM workflow and financial applications) contribute to and support business objectives.
• Participating in the software development lifecycle (e.g. Agile/SAFe Waterfall).
• Collaborating across multiple internal teams (e.g. technical and business resources).
• Communicating and influencing stakeholders building relationships and facilitating collaboration across all levels of the organization.
• Defining strategy for project or process
• Fostering innovative culture and solutions
• Demonstrating strong analytical and problem-solving skills.
• Defining solutions to operational and technical issues (e.g. applying business modeling concepts).
• Translating business needs into creative system/process requirements.
• Initiating and implementing process improvement initiatives.
• Demonstrating project management skills.
• Demonstrating organization time management and multi-tasking skills.
• Demonstrating strong written and verbal communication.
• Utilizing the Microsoft Office Suite (Word Excel PowerPoint Outlook).
• Utilizing Microsoft Visio Lucid Miro or other diagramming tools.

Preferred Experience:

• 10 years of experience in Product Development Business Analysis or Project

Management

Preferred Certifications

Six Sigma Green or Black Belt Certification.

Travel requirements:

• Domestic travel less than 25% of work time
• Ability to travel independently
• Ability to travel by air

Benefits:

A comprehensive benefits package that begins your first day of employment.Additional Information:Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life includingMedical Dental & Vision Plans 401(k) FSA/HSA Commuter Benefits Tuition Assistance Plan Vacation and Sick Time and Paid Parental Leave. Full details of our benefits are available - may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: