Consultant Customer Journey & AI-Driven Growth (m/w/x)

Vienna - Austria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Job Description

Were strengthening our consulting craft across Germany and Austria. Were looking for a Consultant who can elevate client value creation end-to-end: from uncovering value challenges and shaping KPI-driven roadmaps to driving adoption across teams. You will be a key force in maturing our customer journey consulting embedding measurable outcomes and advancing AI-enabled ways of workingboth for our clients and internally at VI.

What you will do:

Own and extend customer journey strategies that link clearly to business outcomes KPIs and measurable value
Translate business goals into KPI frameworks and test-and-learn roadmaps; quantify impact and prioritize
Facilitate value discovery: frame problems identify value pools and design experiments that move the needle
Partner with cross-functional teams (UX Design Engineering Marketing) to turn strategies into shipped outcomes
Lead senior client conversations and build buy-in for KPI-driven decisions
Drive AI adoption: integrate AI into service blueprints and processes identify high-impact use cases and define guardrails and change management

Requirements

What we expect:

57 years of experience in consulting or a comparable strategic role
Customer journey expertise: mapping diagnosing value gaps orchestrating cross-channel interventions
Strong client-facing leadership: facilitation stakeholder management executive communication
Practical AI experience in a business context: from use-case identification to piloting and process integration
Expertise in at least one VI core craft: UX research UX/UI design cloud-native/frontend engineering or digital marketing
Willingness to travel in DE and AT for workshops; otherwise remote-friendly
Proficient in German and English

Contact

Michael Vonach

Job DescriptionWere strengthening our consulting craft across Germany and Austria. Were looking for a Consultant who can elevate client value creation end-to-end: from uncovering value challenges and shaping KPI-driven roadmaps to driving adoption across teams. You will be a key force in maturing ou...