CRM Specialist

Modibodi is a pioneer in innovative protective and sustainable apparel dedicated to enhancing lives around the world. Our mission is to empower people through thoughtfully designed products that offer comfort confidence and care -physically emotionally and ethically. At Modibodi were changing the world - one body at a time.

We have an exciting role for a CRM Specialist to join our CRM & Loyalty team in Rozelle Sydney and help us deepen customer relationships through personalized data-driven campaigns.

About the Role:

As a CRM Specialist youll play a pivotal role in driving customer engagement retention and loyalty. Youll be responsible for executing targeted campaigns supporting lifecycle strategies and enhancing our loyalty program. Your work will directly contribute to revenue growth and brand advocacy making a meaningful impact on our customers and our business. If youre someone who enjoys rolling up your sleeves thrives in a fast-paced environment and excels at bringing clarity to ambiguity this role could be a great fit for you.

What You Will Do:

• Deliver and optimize CRM campaigns across email SMS and other owned channels using Emarsys or similar CRM platforms

• Setup and support automated lifecycle journeys and customer segmentation strategies.

• Collaborate with creative and digital teams to ensure timely asset delivery.

• Conduct A/B testing and performance analysis to refine campaign effectiveness.

• Maintain dashboards and campaign reports translating complex data into actionable insights.

• Assist in loyalty program communications promotions and member engagement tracking.

• Work cross-functionally with eCommerce Brand and Customer Service teams to align CRM efforts with broader business goals.

Who You Are:

• You bring 23 years of experience in CRM and email marketing.

• Proficient in Emarsys or similar platforms with hands-on experience in building emails and setting up automation workflows.

• You have a strong grasp of customer segmentation personalization and lifecycle marketing.

• Youre analytical detail-oriented and thrive in a fast-paced environment.

• You take initiative work autonomously and communicate effectively across teams.

• Bonus points if you have experience in fashion eCommerce A/B testing tools or loyalty programs.

#Modibodi

Caring Connected and Growing

At Modibodi we believe in supporting both your professional journey and personal well-being as we work together to create a healthier safer world. We are Caring Connected and Growing. Modibodi wouldnt exist without a passion for growth and that energy shines through in everything we do. We exist to make peoples lives betterincluding each others lives at work.

Joining Modibodi means more than just a jobit means being part of a mission. Were deeply committed to making a positive impact on both humanity and the environment. By joining us youll be driving meaningful change and helping to shape the future of personal care.

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